The communication was unacceptable. There was a part sourcing issue and a part that was shipped broken. These things happen and while unfortunate, it isn’t Ganley’s fault. That being said, there should have been clear communication. I was not aware of any of these challenges other than needing to call and get updates. I was without a car for 3 days. Had the tech told me there was a sourcing issue or late ordering of the replacement part I would have coordinated rides differently, but the lack of communication unnecessarily inconvenienced me and people that accommodated me for three days.
Great service from all. Efficient and professional. Thanks
Great service and pricing was fair
The staff always does a great job
We were overcharged we had a coupon for an oil change and they did not apply it. Sent text to Matt no response.
Lisa took excellent care of me!
Lisa Reedy was professional and very helpful!
Aaron was very helpful, knowledgeable, explained everything for me to understand, and I appreciated his time today. My experience today was great!! Thank you, and thank you to Aaron!
The service department is very helpful and courteous
Dan is the best!! Knowledgeable and very good with customers. A true asset!!
Every time I’ve interacted with Dan, he’s been kind, understanding, and very personable. You can tell he’s got a lot to manage, but he always does an excellent job. Thank you, Dan, for going above and beyond to fix my hood. I will always ask for Dan Malloy if anything service-related arises. Thank you again Dan and Toyota!
Lisa is top notch in what she does at her job. The customer is number one. How can weake your experience at Ken Ganley Toyota better. Dan Maloy cares about his customers.
Thank you Lisa for your continued professionalism and extensive knowledge about our Camry. You are invaluable.
Always a good experience.
I was appreciative that I was offered the opportunity to have the tech, Noah, ride with me in the car to try and recreate the issue. We were able to identify the issue and get it fixed that day.
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