Lisa made the process easy for me regarding my repairs yesterday. She communicated well what was going on.
Excellent, exceptional, top-quality service from start to finish. She is the definition of customer service. I felt better when I left there yesterday!
Lisa was great to work with, very knowledgeable
I definitely appreciate your teams honesty!
Polite and oil change was fast
Awesome work - very courteous and prompt.
Lisa Reedy was awesome - friendly, professional and responsive to questions. Whoever serviced the vehicle was not very detail oriented. The glove box was left open and off the hinges.
Someone had to come out to re-seat the glove box door so it would close.
Toyota should continue the V6 legacy and abandon the 4cyl turbo!
I took an hour’s vacation time for a scheduled a 3,pm service of our RAV4 on a Tuesday and arrived on time. By 420, the work hadn’t started; the guy who checked us in, name of Aaron, I believe, had ample time to periodically check in w the mechanic regarding the status (oil change and tire rotation that takes possibly 20 minutes at Valvoline). It apparently didn’t happen as the mechanic became sick. Aaron did have plenty of time to chat up the young blond waiting for her car. Best vacation spots, travel deals, the fact she’s pretty, in his eyes, his next car - a Tesla- etc. Bottom line, I had to get home to attend to a work appointment and the next morning my wife had to drive back to get the work done, causing a delay in us starting the drive for our vacation. Nothing like that happened to us in the 10+ years we serviced vehicles at Pruitt, then Great Lakes Honda. We like the car. Staff this morning were accommodating and apologetic. We really hope that’s the last incident line that but definitely thinking about “first impressions, lasting impressions”.
Lisa Reedy was excellent. Best encounter I have had at the facility
I am confident that I will get professional service every time I take my car to Ganley Toyota. The entire staff is efficient, personable, knowledgeable and professional!
Everybody is very professional and kind.
Matthew was professional and very helpful!
Lisa’s great!
A car wash after service would be a nice touch. Most dealers do this.
I brought my Toyota in today, not my husband, George. I had a question for your service department and I spoke with the manager, Dan. He was so knowledgeable and very helpful. I didn’t have an appointment but he was able to fit me in for a small job that only took a half hour. I trust his opinion and appreciate his honesty. Great service department. Gloria
Michele is the best. I will go wherever she is.
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