Matthew did a great job (Dan Maloy, too) explaining the issues and the process.
Matthew was very polite and answered all my q questions! Couldn’t ask for anything more
Dan was very friendly and apologetic. The first time I came in, the technician did not find the issue I was having though it was pretty obvious. Dan drove it and saw it right away. Great customer service Dan.
Dan is the man ! He is the best and the only reason why I service my cars at Ganley
Matthew was very thorough in his explanation of the problem. I felt he went above and beyond to make it a positive experience. My car is noticeably driving much better. They did a good job and solved the problem.
My car was analyzed to determine if minimal cost could be charged. Unfortunately it requires new door hinges on my 2005 Sienna XLE LIMITED AWD. They have been giving trouble for a number of years until finally they almost would not operate correctly. I had been explaining this to the Toyota dealer in N. Canton but was advised to yank on door handle to open. They never did what Matthew Evans at Ken Ganley Toyota in Akron did. Ken Ganley is my go to dealer from now on although it is a 30 mile round trip.
Thank you for servicing our car so well. The survey has been completed.
Professional, understanding, explanation on key! Service was spot on! Thank you!!
Brought our 2025 Rav4 in for the vehicle's first maintenance appointment. Everyone was courteous and our car was serviced in a reasonable time. Only one complaint. The coffee machine was being serviced, it provides delicious hot chocolate, but wasn't finished until after I left. Until next time!
Lisa was outstanding, extremely, helpful and courteous, got me in on short notice and had my vehicle done earlier than the estimated time.
You charged me more than originally
stated. Then the explanation made
absolutely no sense.
Dan was great and proactively handled a recall
Excellent service and friendliness from their staff.
Dan is the best service manager I have ever dealt with.
Treated well. Kept updated as necessary. All my concerns were addressed as well as the routine maintenance.
Very kind. As always finished in an appropriate time.
I had exceprional service! Top notch customer service given with a smile. They always make my experience a veru very pleasant one. From the sales department to the service depamrtment. A dealership i can trust. I love Ganley Toyota!!
Danny provided me superb service. He was patient answering all my questions. I had some additional concerns about my car when I came in and he made sure I got the repairs needed. I appreciated his kindness today.
The service was great! The music while I waited was irritating.
I was disappointed that the recall update was unsuccessful, but pleased that I was able to get my catalytic converter cover installed.
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