Service was outstanding as usual. Danny did a great job getting me in at the last minute and taking care of my problem.
In and out quickly. People were polite and did their jobs. Who needs more than that?
Dan has always provided top notch customer service. We are bring our 4 vehicles to Ganley because Dan is there. We appreciate his honesty and integrity!
Matt was great, very appreciative of everything they do for me at Ken Ganley Toyota.
Matthew was friendly and very helpful!
Dan is very attentive and has a great demeanor when handling customers. I appreciate his ability to accommodate my schedule, and he always keeps me informed on the status of my vehicles. He is a great asset to your business.
Matthew was helpful, answering all questions I had.
Wonderful service, thank you!
They lost my key fob, with my home, office and other keys, attached to it. I had to drive home to get my spare and then back (1 hr 45 minutes r/t) to get my truck. Still have not heard anything about if they found it or are still even looking. I will have to change the locks on my home and my office.
And I got the impression they thought i might have lost them while sitting in your showroom. I did not have them. Maybe look at your security footage to see where they went.
Needless to say, I am extremely dissatisfied.
Matt was prompt and called as soon as he had an update. No issues at all.
There was very little communication. Almost all communication was initiated by me.
Matthew was polite and transparent. His honesty and professionalism made the service visit go very smoothly. He was very helpful and attentive with all of my questions and requests today. Job well done!! I purchased my vehicle at this location and have been back for every service visit since 2023. Today was a great experience/one of the best I’ve had so far.
Everyone was friendly and helpful.
I was dissatisfied with the service because I was told prior to going in that the cost would be $115 and then later was told that it was $150. I was also told that the battery replacement for my car would also have a warranty prior to the repairs and after paying for the service, I found out there was no warranty on the battery because it was a Toyota battery being put into a Lexus car. However, when the battery was first sold to me this was not the case. I was given warranty info in the beginning. I found the service and sales to be misleading and I am quite disappointed since this is my go to place to get repairs done.
Need a car wash with a oil change
Dan Maloy ended up managing most of the work on my car today due to the circumstances, and he did a great job. I look forward to going to him on my future service needs. Joe, the master technician, who works on my car as always did a great job as well. Great to know I have people I can trust there. Thanks!
Perfectly satisfied with everything
Thank you for taking the time to make sure things were ok with my Highlander. Matthew was very kind and knowledgeable. We previously had service at North Canton, but we will be going back to Ganley from now on.
Thank you for your excellent service and support.
HAPOY NEW YEAR.
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