Thanks to Danny Coon for taking care of me and my Toyota corolla service this afternoon. Danny is a extremely nice Ganley service dept worker to have with my service needs. Thank you Danny and the service dept.
Norm Huff Jr
Terrible service team wasted my gas and time.It didn't do anything for the car.\nCall ****-****-xxxx
Matt is great to work with! He understands the service needed for my vehicle and makes sure the work is done properly!
Dan Maloy makes every visit seamless. He takes great care of us. So glad we come here instead of Cain/ Toyota ofvNorthnCanton!
Anita and Ron S
Service appt was on time. Great!!!!
We are so happy Dan Maloy is with Ganley. We worked with Dan at Cain and know he is honest, very knowledgeable and customer service oriented.
Very professional & great service ???? ???? ???? Thank You
I usually have a good experience at this dealership, but this visit was disappointing due to the miscommunication during pickup. I checked in for my oil change appointment and mentioned that I would be waiting in the dealership. I was told by the service advisor, David Britton, that he would come find me when my vehicle was ready. I remained in the waiting area the entire time while working.
However, when my service was completed, no one came to notify me. I later found out my paperwork had been ready for some time. When I asked him why I was not notified as discussed, I was told that he “could not find me,” even though I remained in the main waiting area for the duration of my visit. Even a quick check of the waiting area would have likely located me because I was seated in the same area the entire time
I have not previously received live text updates from this dealership before, and I was not informed that notifications would be handled differently during this visit either. Based on what I was told at check-in, I was expecting in-person notification in the waiting area and was not monitoring my phone for updates. This mismatch in communication and expectations led to unnecessary confusion and delay.
While the services were nice and the representatives nice, husband feels that I got taken advantage of for a charge which should had been covered by a plan that was purchased at the time we got the truck. It’s not the first time that it has happened and it had happened with another Toyota dealership.
Danny has been extremely helpful. I will definitely be coming back in the future and requesting to work with Danny. 10/10.
Excellent service provided by Dan Maloy
I'm very satisfied with the service I received today I appreciate all of you!!!!
Ganley toyota always goes above and beyond with their service and friendly staff. Thank you
Very well done Tom would be proud of his son and his boys. Keep what he started going strong.
Everything I asked about or needed done, David accomplished.
Thanks for freindly help in the Toyota service department!
It took over 2 hours for an oil change and interior filter change. To their benefit, they were very honest with me, and gave me a ten dollar discount and car wash for my inconvenience. It was appreciated, but in business, its always a goal not to have to apologize for things not smoothly. I hope this experience was a one off. But I do commend their honesty. Good help is hard to come by.
Social