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Real Reviews From Verified Customers

Service Center Review Summary

5 star 190 reviews 64%
4 star 62 reviews 21%
3 star 7 reviews 2%
2 star 19 reviews 6%
1 star 19 reviews 6%
Review Us
Lauren C.
5 out of 5
12/26/2025
Kersten is always incredibly friendly and helpful, thank you!
Connie H.
1 out of 5
12/25/2025
The check engine light came on when I was driving it home. The next day, someone came to pick it up and they did leave me a car to drive. Three days later, I was told it was fixed and ready. I drove over 2 hrs to pick it up and when the salesman drove it around from the back, unfortunately, he said the check engine light is on & apologized. It was late & a holiday coming up with no one there to make any “real solutions, we went home without our car & not knowing what the outcome will be!!! At this moment, I am not feeling good about my purchase.
Herbert H.
5 out of 5
12/24/2025
Very Good
Linda O.
5 out of 5
12/18/2025
Thank you! Everyone is always so nice!!????????
John A.
5 out of 5
12/13/2025
Very pleased with everything.
Donald R.
5 out of 5
12/11/2025
No comment
Rebecca N.
5 out of 5
12/11/2025
Jessica Hicks was very knowledgeable, very professional, and kind. She answered all my questions.
Allison G.
4 out of 5
12/6/2025
Your welcome????
Ivan G.
2 out of 5
12/6/2025
I think more people with more experience on mechanical wise would be better.
Shirley W.
4 out of 5
11/21/2025
I always do my surveys
Ghulam K.
4 out of 5
11/19/2025
Wait for the part. My contact is ****-****-xxxx.
Ruby B.
4 out of 5
11/19/2025
I was afraid I was going to be stuck a long time because time is something you are not guaranteed I t was done in a timely manner Thanks to the team
Louis C.
5 out of 5
11/15/2025
Well done
Sandra M.
4 out of 5
11/14/2025
Service was completed
Edwin S.
5 out of 5
11/14/2025
Thank you
Quintin C.
5 out of 5
11/13/2025
Great Service job well done. Was very fast.
Gina C.
5 out of 5
11/7/2025
She was very kind , efficient and helpful!!
Pearl T.
5 out of 5
11/2/2025
I appreciate the way Mike Terry Hyundai make sure to take care of their customers and vehicles.
Shirley W.
5 out of 5
10/29/2025
This is my 3rd auto I have bought from Silsbee and they have wonderful sales people and an awesome service department and staff.
Giau C.
5 out of 5
10/28/2025
The service team is always great, especially Kersten! There has never been an issue.

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