2 lugnets weren't put back on and it cost me $7.50
Xavier exceeded expectations and communicated well through the process. Definitely my go to car guy!
Xavier is always friendly, kind, helpful and explains whatever work needs to be done or has been done very well. Thank you for a pleasant experience.
Xavier and the Auto House team in Tempe has always had the top customer service with us. We continue to come back to Auto House because of Xavier and how well he always takes care of us.
Xavier is very helpful and knowledgeable about warranties, and services.
Xavier, Thank you so much for your help today. Your patience, professionalism, and willingness to go the extra mile really made a difference. It's rare to come across such outstanding customer service—you're truly appreciated!
Communication was very well executed and the process was flawless and stress free. Xavier is definitely a top notch employee and I look forward to working with him again
Car is still not fixed, $240 diagnostic fee and car was not diagnosed
I originally took my truck in to get checked out on 4/21 due to a check engine light. At the initial appointment I mentioned the AC wasn’t working great but it wasn’t mentioned on the diagnostic. It took about 3 days to get warranty approval and then another few days to get the parts to the extent that my vehicle did not go in until Friday, May 2nd (nearly 2 full weeks later). When I brought the vehicle in, I again told them my AC was not working. When I picked it up later that day, Xavier was not there and I was told he would be given a message to call me on Friday. I did not hear from him, so I finally called him Friday, May 9th. He told me he would call me back and didn’t. I called again May 10th. He apologized that he forgot to call and aid the AC was checked and was said to be fine. I reiterated it was blowing hot air and it was not fine. Due to my schedule I was unable to bring the truck in again until 5/17. At that time it was determined the compressor was bad along with other issues. Again it was submitted to the warranty company, parts were delivered, and I was finally able to have it fixed on May 21st. However, by Sunday, May 25th, the AC was again blowing hot air. The continued issues getting my issues diagnosed, the laxity in responses, and the poor repair jobs have put me in a position where I need my vehicle with working AC this week, and yet it’s not working. I understand being busy but every step of the way I’ve had to be the one to follow up and get answers about my vehicle, and slow responses and bad diagnostics and repairs have put me in this position. I will bring my truck back so the service department can finish what they have started and make this right, but moving forward, I will choose another place for repairs.
You guys did a real good job and I really appreciate it the heater and air condition works real good and mounts are okay so thank you for doing the job
very happy with service and staff!
Very positive experience! I would recommend Auto House to anyone.
Xavier is professional and super helpful.
Love Xavier he’s a great guy super helpful, I know that whenever I have any issues, he’ll get back to me within minutes. Always bringing my car back to Autohouse when I need service.
I was not told that my anything about my catalytic converter, and apparently something is wrong with it, it's now at a Chevy dealership where they are looking over EVERYTHING that's wrong with it.
Xavier was absolutely excellent to deal with - we actually didn't want to ever take our car to Auto House because we had a very strange, bullying interaction with the GM of Sales. Xavier was so pleasant and outgoing on the phone we decided to give AH service a chance and we're very glad we did. Xavier not only won our business but he's our go-to guy if we have any issues and even better we consider him a friend. - Brett & Kristen Stewart
Xavier always has great communication and is great to work with.
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