Very thorough and explanatory of repairs needed including photos and estimates.
Xavier was great! Very helpful with my extended warranty company. He gained my trust with his customer service and how he was on top of everything. Thanks for making this service experience easy for me!
Xavier Moron always give my family the best customer service.
Excellent service thank u very much two thumbs up
He knew what he was doing which eased my anxiety.
Xavier did an exceptional job in handling the repairs that were needed for my vehicle he was very accommodating, great service.
The quick turn around and simple scheduling process made getting my vehicle serviced manageable. I appreciate the team’s responsiveness and communication while I waited and when my vehicle was ready.
Customer service was great. The quick response with everything & turn around time was great as well. Great communication, kept us informed about everything.Overall just very happy with the service & also how detailed everything was with the diagnostic, the reports of everything that was found and how quickly everything was resolved, repaired, & ready to to in such a timely manner. Thanks again
2 lugnets weren't put back on and it cost me $7.50
Xavier exceeded expectations and communicated well through the process. Definitely my go to car guy!
Xavier is always friendly, kind, helpful and explains whatever work needs to be done or has been done very well. Thank you for a pleasant experience.
Xavier and the Auto House team in Tempe has always had the top customer service with us. We continue to come back to Auto House because of Xavier and how well he always takes care of us.
Xavier is very helpful and knowledgeable about warranties, and services.
Xavier, Thank you so much for your help today. Your patience, professionalism, and willingness to go the extra mile really made a difference. It's rare to come across such outstanding customer service—you're truly appreciated!
Communication was very well executed and the process was flawless and stress free. Xavier is definitely a top notch employee and I look forward to working with him again
Car is still not fixed, $240 diagnostic fee and car was not diagnosed
I originally took my truck in to get checked out on 4/21 due to a check engine light. At the initial appointment I mentioned the AC wasn’t working great but it wasn’t mentioned on the diagnostic. It took about 3 days to get warranty approval and then another few days to get the parts to the extent that my vehicle did not go in until Friday, May 2nd (nearly 2 full weeks later). When I brought the vehicle in, I again told them my AC was not working. When I picked it up later that day, Xavier was not there and I was told he would be given a message to call me on Friday. I did not hear from him, so I finally called him Friday, May 9th. He told me he would call me back and didn’t. I called again May 10th. He apologized that he forgot to call and aid the AC was checked and was said to be fine. I reiterated it was blowing hot air and it was not fine. Due to my schedule I was unable to bring the truck in again until 5/17. At that time it was determined the compressor was bad along with other issues. Again it was submitted to the warranty company, parts were delivered, and I was finally able to have it fixed on May 21st. However, by Sunday, May 25th, the AC was again blowing hot air. The continued issues getting my issues diagnosed, the laxity in responses, and the poor repair jobs have put me in a position where I need my vehicle with working AC this week, and yet it’s not working. I understand being busy but every step of the way I’ve had to be the one to follow up and get answers about my vehicle, and slow responses and bad diagnostics and repairs have put me in this position. I will bring my truck back so the service department can finish what they have started and make this right, but moving forward, I will choose another place for repairs.
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