Ms Katrina has excellent service skills, knowledge in the auto parts business and solid people skills. I enjoyed our communications and recommendations provided. She has the toolbox required to advance the mission of **** Smith Motors period.
Excellent customer service—polite, attentive, and made everything easy. Truly appreciated!
Jess was amazing. She made sure she explained to me what the issue was with my truck. She kept me updated throughout the entire process which I really appreciate that. Most places don't keep you informed. When I arrive she was extremely busy but she made time to answer all the questions I had about getting my truck serviced. She remained calmed and friendly throughout the entire process Thanks again Jess
Excellent service and excellent knowledge of service on my vehicle and advising me, thank you.
Excellent. And Randy is a very calming person. But the young cashier was nice but overcharged me. I told her I sent the coupon for my synthetic oil change. The price is $89 on the coupon. Michael the service advisor had informed me the cost would be $98. The young cashier did not look for the service coupon and that was disappointing The older lady Joanna helped with this the last time I was there. Joanna showed me and the young cashier how to get this discount. I plan to call Monday morning at 7am about the error. The young cashier not knowing her job well was the disappointment today.
Thank you for taking me in on a short notice and explaining why it was important about mt transmission. Thank you for looking out.
Great job, fast service!!!
I thought that having an appointment that it would speed the service but 1 1/2hrs for an oil change and tire rotation is a little too long
Thanks for the service and the friendly staff.
Karel is excellent.
Very knowledgeable, helpful and friendly
I wished she or the technician doing the oil change would have asked me if I wanted to 2 filters replaced while there. I was informed about it on the recommendation ticket when I checked out. Thanks
Katrina is an untrained service advisor giving out false information without proper explanations for service recommendations on customer vehicle
Cost for an oil change is too expensive .
Did not fix vehicle after two weeks. Price change for no reason.do no feel i was handle in an equitable manmanner. Very disenchanted.
I was very impressed about the service I received today everyone was so concerned about making sure my vehicle service updates. A job we'll done
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