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Real Reviews From Verified Customers

Service Center Review Summary

5 star 1029 reviews 65%
4 star 242 reviews 15%
3 star 50 reviews 3%
2 star 130 reviews 8%
1 star 124 reviews 8%
Review Us
Mary D.
1 out of 5
12/28/2024
This is the WORST **** smith store. The wait time is simply ridiculous! You’d think setting an appointment would make you priority but for a 1:30p appointment there is no reason my car should be ready at 3:28p. TWO HOURS? For an oil change? When there’s places that advertise 5 minute oil changes. Absolutely pathetic.
Luis P.
5 out of 5
12/28/2024
The service advisor was very accommodating.
Elliott J.
5 out of 5
12/27/2024
Kaitlyn was very helpful and nice. I liked that she was able to answer all my questions, solved my issues, kept a positive attitude and had a smile.
Dwiyana H.
5 out of 5
12/27/2024
Mark was great and very helpful. We appreciate his efforts to help us. - Dwiyana and Presley Hill
Jack H.
5 out of 5
12/27/2024
Kaitlyn is great. Give her a raise. I’m serious
Beth P.
5 out of 5
12/25/2024
Great job
William F.
5 out of 5
12/25/2024
You got great people in service.
Lina O.
5 out of 5
12/25/2024
Keep up the good work.
Shonda R.
5 out of 5
12/25/2024
Excellent
Claude F.
5 out of 5
12/25/2024
Thank you. !!!
Thomas E.
3 out of 5
12/24/2024
Took 3 hours for oil change . Airbag light was on so I think that added to the time
Victoria R.
2 out of 5
12/24/2024
Was there over four hours waiting for an oil change and had an appointment at 9:15. Everyone was great but that is ridiculous to have to wait so long when you have an appointment.
Andrea H.
5 out of 5
12/22/2024
Kaitlyn was very nice, informative, and helpful. Greatly appreciated.
Sharon G.
5 out of 5
12/22/2024
Ok
Jacob A.
5 out of 5
12/22/2024
Satisfied
Nikita D.
4 out of 5
12/22/2024
Kaitlyn Dock was extremely nice, helpful and very knowledgeable about the service that I received today. I was contemplating on even getting my car serviced with Nissan due to the rude employee that was there the day before. But I’m glad I decided to come back. I received exceptional customer service from Kaitlyn.
Robert Y.
5 out of 5
12/22/2024
Daniel represents your organization very well! He is knowledgeable, trustworthy and efficient!
James S.
5 out of 5
12/22/2024
Did a great job.
Garnell C.
5 out of 5
12/21/2024
Ok
Leslie W.
1 out of 5
12/21/2024
Lack of detailed explanation for the already frustrating situation concerning all the wrong done by **** Smith Nissan, Fernandina,who had my car from Feb 2024- October 2024 with more problems than before they laid a finger on it,now I still have no resolve,expenses beyond me

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