Dick Smith Nissan of Columbia Auto Repair Service

Customer service excellent.????

No additional comments

I did not hear from service representative about the status of my car until I searched him out after the car had been there for over two hours. I waited for the car so I was in the waiting room. Thought I would have been updated periodically by the rep but never heard anything. That was disappointing.

Everything was great

Kaitlyn was very professional and great at explaining things. She did a great job and even help/walk to where I need to pay at counter to get my car keys. She was amazing

Awesome job well done! My unexpected visit turned out to be very successful. I was able to make my scheduled appointment in between car repairs.

Although I didn’t have an appointment, she was able to service my vehicle in a timely manner. I also liked that a text message was sent to me informing me of the service process, this allowed me to plan my day! Awesome team!!

Keep up the great service.

Salesman named Brandon was a pleasure to work with

Yes.

I ask the woman who filled out my repair sheet to put new wiper blazes on rear window, but it was not on my receipt and wasn’t done.

Everything was great

There was a little bit of a wait time before I got checked in. The shop had me in and out as my expectations were set by the service guy that checked me in. The only area of opportunity for Nissan is that there were no complimentary snacks and drinks. I’m diabetic and hadn’t eaten anything. I was going to stop and get food but didn’t want to be late. I knew that they normally have a few bags of chips or crackers and diet drinks, so I came straight over. The snacks are actually 1 of 2 reasons for why I come to Nissan over alternative places that offer cheaper prices. The other reason is the Nissans rewards. Problem is they aren’t calculating correctly anymore so I’m not getting the usual discount. I also was told that I would get a complimentary spray down(wash) but they didn’t do it. It was supposed to rain later so I didn’t make a fuss over it. Kaitlyn and I interacted well and she was courteous. I hope the two biggest issues (snacks & rewards) are fixed the next time I come in.ill be praying on this.

Right on top of things.

I was very satisfied with Rick. He was very nice but the people that changed my oil did not put the sticker on for the next service

Kaitlyn is the best!

I appreciated Daniel assisting me with questions I had regarding my maintenance.

Thank you

He is the BEST

We purchased the vehicle with oil changes to be included. They have charged my son, and attempted to charge me. This matter needs to be corrected, especially when you have already paid for a service to be included.