Dick Smith Nissan of Columbia Auto Repair Service

I paid over $5600 to have my vehicle repaired but it continues to have the same issues. I've brought it back twice and "nothing can be found". Why did I pay that much money for the same unreliable vehicle? If it couldn't be fixed I should have been told that up front.

None at this time

Thank u

Kaitlyn provided excellent service!

Great service

Customer service and professionalism definitely lacking and prices for services a complete rip off! Should have checked the reviews first! Will never be back and anyone else that I can save from the horrible experience, I most certainly will! Please do better!!!!

The sticker for next oil change notice was not replaced this time I will try to come back after 3000 miles

????

This was my first time with Kaitlyn. I usually have Rick or Daniel George who have been excellent. While Kaitlyn was efficient and got me in for an unscheduled oil change, she did not initiate a conversation about my inspection report. This is the first time my inspection report was not given to me in printed form with a follow-up conversation. I think this is very important. As I drove off, I realized that I had not been given a report so I called. Kaitlyn said it had been sent to my phone. Reports are very hard to read on a phone so I asked her to send it to my email which she did. Even then, I had to print it off myself. There were a couple of things I would have liked to discuss - nothing major - but an in person would have been nice. She was not busy with other customers so I am not sure why this wasn't done while I was there or at least asked what my preference would have been (in person or emailed to my home).

Well pleased ????

HE is the bestEver

Kaitlyn was very helpful, courteous and professional. She explained the process to include all steps and kept me informed of the progress.

This is the second time that I am come to get my car serviced and I didn’t get a car wash. I was there for about Three and half hours and paid way more than I expected to. I feel like it’s better than to start taking it elsewhere rather than the dealership moving forward.

Great job!

Daniel and the team are always great.

Nice and detailed Gentleman.

Very satisfied with the service

Thank you for working with our crazy maintenance plan. I appreciate the job you do.

Exceptional Customer Service

Kaitlin is great. You need to give her a raise. She’s a great person and needs to be protected and promoted within your company