Dick Smith Nissan of Columbia Auto Repair Service

Kaitlyn is the best! Great service as always! She’s a gem!

Great Severice

He was great

We have been customers at **** Smith Nissan on Two Notch for 11 years and have always been totally satisfied with the service we’ve received. Today was no different. Rick our service advisor was great.

It was just depressing to have to pay $140 for just an oil change .

Very professional and dedicated to customer service

She was GREAT!!!

Kaitlyn is great and attentive, really appreciate her.

Kaitlyn is always very helpful when I come in for service. She is professional and knowledgeable. I don't do Google surveys, so I hope this will do.

I received great customer service and service today.

Very professional and answers my questions.

She took her time. She was good. She explained everything she came back several times and showed me and explained everything to me.

Thank you, and thank you Kaitlyn for your help.

Good

My experience is and always been great at this dealership! Katrina was great. As all the employees that I have encountered there. Thanks You for your continue success in hiring great people!!

Great service!

Thanks Kaitlyn and auto service

Very pleasant and attentive to my situation. Answered questions and was aware of my concerns. Evaluated them ; assessed them and assured me they would be treated. Thankful for a job well done!

She was not very friendly. The process that I experienced in the past was far superior to the one I received today. After leaving there, my thoughts were on finding another Nissan dealership to service my vehicles. It’s really awful because I have been going there for years. The service is so different and the atmosphere is also.

I dropped my vehicle off at a 7:45 AM scheduled appointment and it took 6 1/2 hours before a technician looked at it and at the seventh hour. I had to call to check on the status of my vehicle just to find out that it needed a new alternator, but no one had called to discuss the repairs with me so we can move on the repairs. So when I finally gave permission for them to replace the alternator, they told me it would be until May 29 before I can get my vehicle back which was unacceptable and at no time did they offer a loaner car or rental car. I was not satisfied so I requested that the service man give me a call and what she did. Rick was so responsive and professional and tried to make things right and was able to get my truck repaired the next day which is May 24, 2029. however, when I picked up my vehicle, the fees that I was charged were not explained to me so I am not sure if I paid the markup price for a higher priced alternator or the original price of the alternator that Rick informed me that it would cost. Typically, I don’t have issues but this time **** Smith Nissan dropped the ball, seriously!