Evry on was very helpful the service on the car was done fast and efficient and they even washed the car very happy with evrything
Jesse was super nice and helpful!!!
I would like to thank Karel Gass for professionalism and customer service while my vehicle was getting service at **** Smith Nissan.
The transmission fluid was changed and now the transmission is not working properly.
I recently brought my 2003 Nissan 350Z in for an AC system check. I want to highly commend my service advisor, Rick. He was incredibly informative, highly professional, and did a fantastic job explaining the mechanics of the system and walking me through the diagnostic process.
That being said, the pricing structure itself is tough to swallow for a vehicle of this age. While I understand that standard dealership labor rates and strict OEM parts guidelines drive up costs, a $400 diagnostic fee combined with a ~$2,800 first estimate to change a compressor and drier is exceptionally steep in my opinion. Not to mention that this repair may not fix the leak, which could add up more time and parts to the final cost of fixing the AC.
Furthermore, being told a leak check wasn't possible due to condition of the compressor that could not build up the needed pressure (something like that) felt short of a complete diagnosis for that price baseline.
Rick is a stellar asset to your team, but the corporate repair costs make it difficult to justify servicing older vehicles here.
No I had to bring my car more than once before the problem was resolved
My service representative was engaging and did not brush me off so she could "just do her job". I felt like a friend. Thanks REL
My technician was attentive and questioned about a part in the car to make sure she was not missing something she should be doing that was not on the service order. Also, the prices for the services was comparable to other shops. Thanks again.
She explained everything very well. Very professional, pleasant, and helpful. I plan to bring my other car, not a Nissan, to her for its service.
Excellent professional service. I trust them.
Nissan is the ( Best). Excellent customer service and I was kept informed of the static of my vehicle. I'm Completely Satisfied. Thank you.
Jessica was very nice and helpful. But when I left and when driving my car I notice that when I began to turn right or left I notice some kind of noise that wasn't there when I brought in friday afternoon. I brought it in for its first oil change. So please tell me why am I hearing this noise when turning.
Will continue to work hard to get financial support to fix items of interest.
Katrina was excellent. She was extremely helpful and was able to answer all my questions. She took care of everything i needed today. Katrina thank you for the excellent service today. I appreciate all of your help.
First... I had an appt then the wait time was 2 hours what's the purpose of an appt if you have to wait 2 hours just for an oil change and speaking of oil change that price is ridiculous and I watched the teach just check my windshield wiper and look like he just kicked my tires and I knew I needed air in one of them and guess what I still do because he never put any in there and I think I need a air filter also but never was ask or told about it so now I got to go get one from somewhere else I have never had a bad visit at this dealership I live on the opposite side of town 5 mins away from the frenandia nissan but come to this dealership because of the service and really need to rethink that you're to expensive and the service is not that great I swear the service was extremely better when you where cheaper...and to charge me to pay you crazy that want happen again...and by the way many people that was in the waiting area felt the same way!
Quick last minute service was very appreciated
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