We came in for 100k service and check engine light. Service was completed, maybe, only 6 out of 8 spark plugs were charged out. Check engine light was still on. I voiced my concerns and the service manager stepped in and rescanned the codes. Problem was identified and it will be corrected this Wednesday. I am not happy because we have purchased 6 cars since 2012 for **** Smith. I just purchased a Silverado 2500 from you guys in August.
Thanks Justin was very good customer service
Treated with politeness and respect
Had an appointment at 9:30, didn’t get finished until 12:45, my seat on passenger side was laid all the way back.
Katrina did not understand what the issue was and she did not understand what the automotive techs explanation for the issue was either. If she did not understand it then she was not able to communicate it to us.
I was satisfied with the service, but I was very unsatisfied with the fee charge of 12.28 for using a credit card which I have always done. I was not informed of that beforehand and am very disappointed in that. That service costs me over $400.00 and that is very expensive to begin with and to have 12.28 tacked on the end was just not good. Expenses like car repairs and services are not in most people’s budget and is quite common for the need to use credit cards.
Karel Did a great job with her services.
My service advisor listen to my concerns about my vehicle, he kept me informed about my vehicle. He went above and beyond to ensure I felt appreciate as a customer! Thank you Rick!
The staff was very pleasant and professional
Thank you for a job well done today!!! The process to wait for my vehicle was a little frustrating, but the end results made me smile.
I can truly say that I got more than I thought I would . I came in for an oil change but after Samatha checked me in I found out that I had an urgent situation with my battery . The battery fail the test . I had to get a new battery and it was less than I original thought it would be . So, I will say that was a job well done .
Took too long. The car was ready 20 minutes before they texted me that it was ready. They tried to charge me $32 for inspecting the vehicle, bogus, then did not provide me with an inspection report. Overall very bad experience
She was very polite and professional. I appreciated that.
She was very professional. Thanks
Always happy with the service from your shop.
She did an excellent job explaining everything.
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