Katrina did not understand what the issue was and she did not understand what the automotive techs explanation for the issue was either. If she did not understand it then she was not able to communicate it to us.
I was satisfied with the service, but I was very unsatisfied with the fee charge of 12.28 for using a credit card which I have always done. I was not informed of that beforehand and am very disappointed in that. That service costs me over $400.00 and that is very expensive to begin with and to have 12.28 tacked on the end was just not good. Expenses like car repairs and services are not in most people’s budget and is quite common for the need to use credit cards.
Karel Did a great job with her services.
My service advisor listen to my concerns about my vehicle, he kept me informed about my vehicle. He went above and beyond to ensure I felt appreciate as a customer! Thank you Rick!
The staff was very pleasant and professional
Thank you for a job well done today!!! The process to wait for my vehicle was a little frustrating, but the end results made me smile.
I can truly say that I got more than I thought I would . I came in for an oil change but after Samatha checked me in I found out that I had an urgent situation with my battery . The battery fail the test . I had to get a new battery and it was less than I original thought it would be . So, I will say that was a job well done .
Took too long. The car was ready 20 minutes before they texted me that it was ready. They tried to charge me $32 for inspecting the vehicle, bogus, then did not provide me with an inspection report. Overall very bad experience
She was very polite and professional. I appreciated that.
She was very professional. Thanks
Always happy with the service from your shop.
She did an excellent job explaining everything.
Had to get use to using my phone for communication. That’s the time we are in. They were very prompt on getting me out.
Thanks for the service
She was very welcoming, professional, knowledgeable & went the extra mile !! I hope to deal with her again.
It was nice to have a scheduled appointment that was honored and completed in a timely manner.
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