Katrina was not very kind on the phone and seemed annoyed that I was calling. I had an 8am diagnostic appt. and was told when I dropped off the truck that I would hear something in about an hour so I called at 11am (3 hours later) and asked for an update. Katrina said “I don’t know what’s going on, he probably hasn’t driven it yet, there’s only one technician”. Only after I expressed concern that the shop closed at 2pm did she offer to check and see what the status was and said she would call me back. I waited for another 35 minutes and did not receive a callback and had to call again for an update and was told “the diagnostic was still in progress”. The mechanic who finally called was very nice and explained everything well. When I came to get my truck several days later I had another bad experience with the cashier. She did not get up and was on her phone when I arrived so I said hello to get her attention then said I was here for my truck. She stared at me and rudely said “yeah I need your name”. She then got huffy when I asked to see an itemized bill. After I paid I asked where I could find my vehicle and she said “I don’t know”. I then replied “guess I’ll just wander in the parking lot until I find it” and she laughed. I found the mechanic helpful but the customer service is terrible and I will not be back.
Waiting one hour and forty five minutes for an oil& filter change, tires rotation is somewhat unreasonable considering I took the time to make an appointment. Why not dedicate a couple technicians to take care of customers with simple jobs like my own. I’m speaking from over 20 yrs of experience as a former mechanic with over 23 years experience managing military maintenance facilities. Other than the wait time, I’m satisfied with the service
Amazing customer service team Jessica is such a pleasure to work with
Great customer service and my car service was completed less than the estimated time. The gentlemen explained the process and shook my hand. Thanks.
Not impressed with the service techs at all
She was very helpful from beginning to end
We appreciate the service manager’s professional handling of our repairs and the service advisor’s dedication to getting the job done despite obstacles from the third party warranty company. The service manager’s demeanor helped us remain confident in him and the dealership’s business practices and customer first policy. Thank you.
Very professional and courtesy ????
I purchased a 2019 Nissan Murano in 2020. I was adamant, at that time, about purchasing a used car, but I recalled my previous Nissan vehicle (Nissan Sentra) never failed me, which I had for many years. Also, the staff at Nissan are always friendly, and eager to assist customers with any questions or concerns that they may have. Their vast knowledge of their automotive products, and willingness to go the extra mile for customers speaks volumes. These are several of the many reasons why I continue to own a Nissan vehicle.
(AKA - Another satisfied customer!)
I personally want to thank a few members of your **** Smith Nissan team. First and foremost Ms. Dease for going above and beyond in getting my vehicle repaired in a fast and timely matter. Jess not only made the experience pleasant but kept me informed throughout the whole process from start to finish. She provided me with nothing but outstanding customer service. Second Mr. Rico for taking me to the bay and explaining what exactly was wrong with the vehicle. Lastly the Technician ( I apologize for not getting the gentleman’s name) explained everything in detail on exactly what was wrong with the intake manifold by providing me with a brief description. Thank you once again to you all for your hard work and commitment. Customer Service is hard to find but it’s good to see that you hold yourselves to a higher standard when it comes to your customers. Thanks again .
V/R
J.Falu
I really really appreciate the service! It was a very fast process from start to finish. I love my car and I hate when she go down...but you guys brought her back. No more Precision Tune...**** Smith only!!! Thanks again!!!
Great friendly service. Professional phone , receiving car in service, service and checkout.
The service was excellent.
Katrina is very professional and always goes above and beyond to make the customer feel comfortable even when you have to wait three hours instead of an hour and a half
Excellent Customer Service provided!
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