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Real Reviews From Verified Customers

Service Center Review Summary

5 star 1108 reviews 64%
4 star 342 reviews 20%
3 star 51 reviews 3%
2 star 123 reviews 7%
1 star 112 reviews 6%
Review Us
Nancy B.
2 out of 5
5/23/2025
It took 2 1/2 hours for an oil change. Much too long to wait. Other than that service was great.
Shania B.
5 out of 5
5/23/2025
Victoria was great, explained everything thoroughly when I called before picking up my Jeep.
Mary C.
1 out of 5
5/23/2025
Donovan was great. Professional, clear and communicative .So was my shuttle driver !!! But my tire pressure light came on after ah hour after I left. I left a message for Donovan this morning. I also sent a pic to ****-****-xxxx yesterday,
Colleen B.
5 out of 5
5/23/2025
Thank you for great service
Morris M.
2 out of 5
5/23/2025
Worst experience I've ever had. Would not recommend Handy Toyota to any one.
Gordon Q.
4 out of 5
5/22/2025
Tory was very polite when explaining my first service on my Trd pro 4Runner but the best part was when my service was done I was in the waiting room watching her pull my vehicle around very slow and not parking near other vehicles she proceeded to slide out not stepping on my side bars and then she pulled her sleeve down over her hand to close my door right then I knew she was a keeper. To show that much respect for my vehicle not knowing I was watching was overly impressive she will be my go too. Thanks Tory
Cathy R.
5 out of 5
5/22/2025
Nicely done
Martha W.
4 out of 5
5/22/2025
No public survey responses, thanks
Arthur G.
5 out of 5
5/22/2025
Excellent team of people
Stephen D.
1 out of 5
5/21/2025
I just bought this vehicle. It's got less than 45k mileage. The air conditioner is going to cost me $1100.00. WTF. I also have a seep,but not a leak. Not covered until it leaks. Again WTF. That's another $3500.00. Why should I ever do business with you again ?
Lynn S.
4 out of 5
5/21/2025
Quicker than estimate!
Heather T.
1 out of 5
5/21/2025
Firstly it is very frustrated to not be able to reach the service dept myself but rather be transferred to multiple likes all to have to leave a message and while I’m working I can’t wait for a call back then I call to pay and am told to call downtown to pay for undercoating I call them they tell me no I have to call the main number to pay there I call back and they say no call this number. I call that number and the guy needs my vin I don’t have that at work do I call back later. Then I had paid and asked then to put my key outside the gate I’ll pick up late tonight well I just went to pick it up and my car is blocked in by two other cars and I have no way out. I will admit I’m frustrated.
Spencer S.
5 out of 5
5/21/2025
Victoria Barbagallo was really friendly, knowledgeable and efficient. She answered all my concerns and was very professional. She even walked me to my car at the end, I had no idea where it was! Thank you so much!
Michele J.
1 out of 5
5/21/2025
I was assured that the driver inattention warnings would be deleted. Again on leaving, I was also told that they had done this. As it turns out, it was not done.
Matthew S.
1 out of 5
5/20/2025
It would be nice if they let me know when my car is done, instead of just assuming I see a text that might not have gone through.
Ellis M.
4 out of 5
5/20/2025
Thank you. Your team is very professional and addresses every question we had.
William M.
5 out of 5
5/20/2025
Thank you for such great service!
Lisa P.
5 out of 5
5/20/2025
All was done according to plan - thank you for good service
Brad M.
4 out of 5
5/20/2025
I was happy that I had a problem after service and you took care of it right away b
Lourdes D.
5 out of 5
5/20/2025
Thank you

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