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Real Reviews From Verified Customers

Service Center Review Summary

5 star 1090 reviews 64%
4 star 341 reviews 20%
3 star 49 reviews 3%
2 star 122 reviews 7%
1 star 110 reviews 6%
Review Us
ERIC F.
5 out of 5
10/15/2025
Great service department, Megan, Jeff and others (I don't know their names) are always helpful. From sales to service, the employees are happy. Great job taking care of the employees and treating them well. Also, communication via calls/text are spot on and punctual - very nice. And the complementary car rental/loaner is a definite plus and very helpful. Keep it up!
Jean A.
2 out of 5
10/15/2025
Oil change went fine. Jeff was excellent but tech did not address the failure of features which when was sold to us were technical miracles but basically did not work from day one. Ie: foot opening of rear hatch. Most added features were not worth the high price but couldn’t be eliminated at point of sale. Pretty sure dissatisfaction won’t matter until next time I purchase a vehicle, which probably won’t be a Toyota. Jeff was very good though.
PATRICIA W.
5 out of 5
10/15/2025
Jeff was absolutely fabulous…he went above and beyond to find the parts needed to fix my vintage Toyota 4 Runner! please give him a raise and a promotion! pat waterman
Cheryl F.
1 out of 5
10/15/2025
Report Toyota sent stated micro filter needed to be replaced, then sent correction stating it was replaced. The girl with the paperwork said it was not replaced?
PENNY C.
5 out of 5
10/14/2025
Jeff was awesome ! Great personality treats his clients really well he deserves a raise. Thank you, Jeff.
Pauline S.
5 out of 5
10/14/2025
Thanks
MORIAH M.
5 out of 5
10/14/2025
Darren is always professional and helpful!
Mike L.
2 out of 5
10/14/2025
I am happy and thankful that you were able to find the problem with my truck. However, the price I received on the pre site was different than the price I was charged when I got there. I actually never authorized work at that price although I would have. When I went to pick up my truck the two ladies that helped me were dismissive and short when I tried to ask questions about it. I was confused by the situation, and there was no effort to help me through it. I will most likely come back to handy and hope to have a better customer service experience.
Mary B.
1 out of 5
10/14/2025
New wipers do not work right.
RUTH C.
5 out of 5
10/14/2025
Donovan was courteous, efficient and knowledgeable.
EUGENE H.
5 out of 5
10/14/2025
Thank you for the excellent customer service.
PAMELA P.
5 out of 5
10/13/2025
Jeff was very responsive and answered all my questions.
Traci R.
5 out of 5
10/12/2025
Megan is so great! She explained everything the technician felt was best for my car and was incredibly friendly. Your entire service team is amazing!
TERRI L.
3 out of 5
10/11/2025
Was annoyed when I saw my cat in the parking lot and it took 20 extra minutes for them to tell me it was done.
Catherine S.
2 out of 5
10/11/2025
Took a long time
Beatriz V.
5 out of 5
10/11/2025
All good! Megan is very professional and kind.
JOSEPH G.
5 out of 5
10/11/2025
Met all expectations
DAVID H.
4 out of 5
10/10/2025
I was very happy to be able to get an appointment on short notice.
WILLIAM R.
5 out of 5
10/10/2025
Great customer service ????
Oliver G.
5 out of 5
10/9/2025
Donovan has exceptional customer service skills and took time to explain everything thoroughly. Great guy.

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