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Real Reviews From Verified Customers

Service Center Review Summary

5 star 1084 reviews 64%
4 star 338 reviews 20%
3 star 49 reviews 3%
2 star 121 reviews 7%
1 star 110 reviews 6%
Review Us
James A.
5 out of 5
12/31/2025
Great attention to details
James C.
4 out of 5
12/31/2025
Darren was respectful, kind, and patient. I believe he went above and beyond to assist me. I sincerely appreciate the honesty that he and his team members showed me. Rest assured, when my Highlander needs work done to the future, I’ll make the drive up to St. Albans!
Roberts Revocable.
5 out of 5
12/31/2025
Megan went above and beyond to make today’s service experience a good and, even more importantly, set us up for another great experience during our next service appointment.
Adam W.
4 out of 5
12/30/2025
First time Toyota buyer, but I have owned many trucks before. Love this Taco, First time at the service center at Handys the pull in service is really slick. Friendly staff, prompt on walk around and clean waiting room with delicious coffee station. Good to see all employees having some, not sure of the brand of coffee but delicious. When service was complete I was escorted to the vehicle by an attendant and handed the keys after confirming all was to satisfaction. Bonus they vacuumed for me. Word up to all employees that made the dangerous trip into work. Thanks again.
Sharon L.
5 out of 5
12/30/2025
Always have a great time when I am there. Great people and very nice to work with. Nice job on my car Thank you
David F.
5 out of 5
12/30/2025
The service team at Handy Toyota are courteous and efficient. I look forward to having my new Tacoma SR5 serviced there in the future.
Josh G.
1 out of 5
12/30/2025
There is a problem with the windshield washer fluid nozzles that I was told cannot be fixed. At highway speeds, washer fluid will not hit the center of the windshield. When the roads are wet and covered in road salt I can’t see out the middle half of the windshield. If Toyota cannot offer a solution, I will have to attempt to make my own modifications. This seems pretty ridiculous that I would have to come up with my own fix. It’s a safety issue that I feel Toyota should take care of.
Jeremey W.
2 out of 5
12/29/2025
I was happy with the advisors service overall I just never received the nacs charger as part of the service campaign. I messaged twice and no answer. Other than that everything else was good. Thank you
Kelly T.
5 out of 5
12/28/2025
Jeff was awesome. The staff is great there. Always.
Caroline M.
5 out of 5
12/27/2025
Great experience, very professional and prompt. Thanks Jeff!
Lisa D.
5 out of 5
12/27/2025
He gave me so much more information than when I bought my car. Very patient and took so much time explaining things to me. An excellent visit.
Joseph J.
5 out of 5
12/26/2025
Victoria did a great job of checking in my vehicle. She was friendly, patient, and attentive to my explanation of the service needs of my vehicle.
Almira M.
5 out of 5
12/25/2025
Honest, accommodating and friendly. I appreciate the honesty and integrity of the employees
Kayleigh V.
4 out of 5
12/25/2025
Donovan was so kind from the moment I pulled in. I have been to many Toyota dealerships but never Handys and this was the best experience. The friendliness of staff, cleanliness of waiting room. I felt cost was exceptionally transparent and when they found something they advised I get done, I never felt pressured to do it or spend more money. Donovan was so personable and kind. When I come back to Handys, I hope he is my service advisor!
Donald D.
5 out of 5
12/24/2025
Friendly and professional!
Michael B.
5 out of 5
12/24/2025
Excellent service and experience..5+ rating
John B.
5 out of 5
12/23/2025
Extremely friendly polite and professional thank you
Charles F.
5 out of 5
12/23/2025
Great job. Very friendly and efficient.
Lucille R.
4 out of 5
12/23/2025
I felt from the start that Jeff was completely interested in the vehicles needs. He also complimented me on the excellent car. I’ve been busy with th Busy with Grandchildren and was actually on my way to St Albans when he the service soon message had appeared. Was on my way to Toyota the yellow light came on!! Great!
Naomi W.
2 out of 5
12/23/2025
I appreciate the thoroughness when I bring my car in. Staff are kind and helpful. I indicated I was not fully satisfied with the Service today because I was expecting to be picked up by the shuttle to go get my car soon after I was notified by the service center that it was ready. It took two hours for a car to show up.

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