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Real Reviews From Verified Customers

Service Center Review Summary

5 star 1084 reviews 64%
4 star 338 reviews 20%
3 star 49 reviews 3%
2 star 121 reviews 7%
1 star 110 reviews 6%
Review Us
Donovan L.
4 out of 5
2/17/2026
10 out of 10, Rick is the man!
Patricia B.
5 out of 5
2/16/2026
She was very professional and polite.
Lucille R.
4 out of 5
2/15/2026
Wasn’t so sure if anyone could figure why it sometimes didn’t start ?? And then I wondered why all tires removed and checking underneath?? Pulled out my contract with you/Toyota and found that it’s part of the maintenance agreement. Handy did fine job before on warranty problem with brakes and then I asked to have new front done same time! Was a little confused as to why all tires were removed in photo then read in maintenance agreement that it was part of service. So while you had in shop you removed checked/inspected bottom of vehicle and probably rotated tires when put back! Great! The reason you did not do tires last fall was because you notified me that you did not have 4 of same. And I was told in past all 4 should be so Had Mark Larose do winter tires! Have no issue with Toyota and understand you were doing routine check of everything while you had it in shop. Thank You! So happy to be a Rav owner Now the car I had to drive home yesterday was an experience ? :) would never own that? Too small. :) Love My Rav. Thanks, Lucy. Lucille R
Allison P.
5 out of 5
2/14/2026
Victoria was great! Wonderful service
Jay J.
5 out of 5
2/14/2026
Jeff did a great at making me feel valued as a costumer, he had my vehicle serviced fast and efficiently. He was personable and knowledgeable. My experience there today was fantastic, give him a raise!
Lydia B.
4 out of 5
2/14/2026
Richard is a great guy!
Alicia P.
4 out of 5
2/14/2026
Jeff was great to work with! He’s thorough and reviewed the multipoint inspection and recommendations. A++
Pierrette D.
4 out of 5
2/14/2026
Handy has been servicing all of my vehicles for some time now and one of the biggest reasons is the service staff. Jeff was very knowledgeable and understood the issues concerning my vehicle in my latest visit. I would recommend Jeff Shover to friends and family seeking quality maintenance issues.
Patricia L.
5 out of 5
2/13/2026
I was happy with Jeff’s support and patience. I wished the whole experience had been faster but these things understandably need time. Very happy to have my RAV back. Pat
Deborah C.
3 out of 5
2/13/2026
My only complaint is that they didn't clear the oil maintenance notice so I had to find how in the owners manual.
Laura M.
2 out of 5
2/13/2026
Unfortunately I made one request to have something looked at on my car during my appointment and it was not done. The glove box was stuck and I asked that they look at it to get it unstuck. It is still stuck and was not done. Weird that they were able to tell me my air filter was dirty and needed to be replaced without opening the glove box??? This is the 2nd time I’ve asked for an issue to be addressed during my appointment and it gets forgotten, same thing happened at my last appointment. This is extremely inconvenient especially with the time I took out of my day to travel to the Saint Albans location for service when Shelburne road is much closer. This is really unfortunate that this has now happened twice.
Shawn S.
5 out of 5
2/13/2026
????????????????
Debra H.
5 out of 5
2/12/2026
Great service as always!
Rebekah T.
4 out of 5
2/12/2026
Thanks so much for turning off the volume on the waiting room TV! It's so much more pleasant hanging out in there!
Kevin C.
1 out of 5
2/11/2026
30 months into a 36 month lease I was informed during a state inspection that your vehicle needs front brake work totaling $ 600.00. Seems to me that should be covered my the owner not the leaser.????
Sarah B.
4 out of 5
2/11/2026
Jeff was great. Skillfully navigated me through Toyota's maintenance program, answered all my questions thoroughly AND made me laugh. Can't beat that!
Anne D.
5 out of 5
2/11/2026
Friendly answered all my questions taught me some useful things about my new car. Thank you!
Margaret C.
5 out of 5
2/11/2026
On time and smiling
Janipher K.
4 out of 5
2/10/2026
Jeff is great! Very welcoming, responsive and is great a customer service!!! (Just a note about service techs! They keep forgetting to close the hood of my car all the way! This is the second or third time! The alarm went off on the highway, luckily my hood didn’t fly up as it was soft latched, just not shut all the way! Maybe add that to your checklist? Thank you!)
Susan J.
5 out of 5
2/10/2026
Your service department is GREAT! Both Jeff and Ethan took the time to answer a number of questions I had about my Rav4 I have had for 6 months. A very positive experience.

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