Arrowhead INEOS Grenadier Auto Repair Service

Fantastic experience! Tank you for all the help

Alexis was a gentleman and a scholar

Service was on time. Friendly staff.

Justin and Alex are great. Super helpful and been a pleasure to work with over the past year of owning my Ineos.

Thank you all.

Ales is great asset tou your team

Justin and the team always go above and beyond.

Alex was friendly, courteous and professional. He managed my expectations and represented the Ineos brand to the highest standards of customer service.

Please refer to discussion that was had with sales manager at time of service. Discussed improved daily communication with updates is needed as text service is not reliable nor accurate. Dealership had vehicle for week would have appreciated a loaner vehicle. Would have also appreciated car washed when picked up, windshield was already repaired and we removed tape so clearly that was not the concern.

Alex was friendly and professional. Great guy to deal with!

Justin is the best and deserves a raise.

What a great guy to deal with! Super friendly and helpful.

Alexis did a good job.

Justin’s commitment to customer service is second to none. Beyond the excellent service he provided me, I watched him with other customers while waiting, and he makes everyone feel like family. His professionalism is meshed with the warmth of a family member who is happy to see you and help you with any issue.

To Whom It May Concern, I am writing to formally express my frustration regarding my recent service visit. My vehicle is only two months old with approximately 4,000 miles. I brought it in for a routine oil change, which is covered under my service agreement. During pickup, I was informed that the front and rear differential fluids had also been replaced. When I went to pay, I had to remind the service representative about my service agreement, at which point he told me that only the oil change was covered. I questioned why the differential fluids were replaced on a vehicle with such low mileage, and I was told this was “routine.” I was never informed in advance that these additional services were being performed, nor was I given the opportunity to approve or decline them. As a result, I was charged approximately $800 for services that I did not authorize and that seem unnecessary for a nearly new vehicle. Additionally, I inquired about my LoJack service, which was never properly set up at the time of purchase. I was told I would receive an email to complete the setup, but I have not received anything. The handling of this situation felt dismissive and dishonest, which is extremely disappointing given that this vehicle is only two months old. At this point, I have lost confidence in returning to your dealership for service unless absolutely necessary. I would appreciate a review of this matter, clarification on why these services were performed without prior authorization, and appropriate resolution. Thank you for your attention to this issue. Sincerely, Ian R

My vehicle is still broken. The tire sensor came on about halfway home and the popping noise is still there when I got off the freeway.

Alex is amazing, excellent customer service. Great dealership.

Back fender scratched from crew standing on it to check roof. Alignment not set completely straight on steering wheel.

I’m always treated like I’m someone special when I go to the dealership For service. I’m not, but it is appreciated! Justin does s great job communicating about my truck, events, things to be on the lookout for. Only thing I have concern with is his walking on that surgically repair leg too much.

Great experience. Love this dealership and it's members from sales to service. Top notch. Keep it up!