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Real Reviews From Verified Customers

Service Center Review Summary

5 star 986 reviews 66%
4 star 300 reviews 20%
3 star 55 reviews 4%
2 star 71 reviews 5%
1 star 86 reviews 6%
Review Us
Rebecca D.
5 out of 5
11/8/2024
Very professional,helpful and friendly. Thanks so much also nice clean surroundings while waiting.
Sheila H.
4 out of 5
11/8/2024
Gary is great. I wish the mechanic would have reset the “maintenance required” feature
Mary C.
4 out of 5
11/8/2024
This mobile number belongs to Charles. I am Mary‘s husband. I gave Tyler Mary’s telephone number so hopefully it all can be corrected. Nothing else to add.
Charles J.
5 out of 5
11/8/2024
Outstanding service. She was extremely helpful! Thank you.
Barbara M.
5 out of 5
11/8/2024
Cassidy was very friendly and professional.
Merritt M.
5 out of 5
11/7/2024
Tyler kept me well informed.
Rose A.
4 out of 5
11/7/2024
Loving the new way you all are doing things so customer can see there service actually being check .. this was an awesome change , keep up the good work !
Derek D.
5 out of 5
11/7/2024
Great job team!
Autumn D.
3 out of 5
11/7/2024
Gary was great. He always is. I came in for a few things one being my right headlight was out. I left and got about 5 minutes out and thought to check my headlight. It was still out. I returned to the shop and Gary reassured me they would take care of it quickly. It was. Frustrating minor inconvenience but Gary was awesome.
Wesley S.
5 out of 5
11/7/2024
Good service, friendly representatives. Clearly explain issues.
Judith P.
5 out of 5
11/7/2024
The service was excellent ! Thank you !
Bertha M.
5 out of 5
11/6/2024
Good job !
Michael M.
5 out of 5
11/6/2024
Very courteous and professional. Top notch representation of the a Toyota brand.
Helen M.
5 out of 5
11/6/2024
Excellent service! Thank you!
Tawnna E.
3 out of 5
11/6/2024
Mr Walker was perfectly fine and professional in demeanor and attitude.My dissatisfaction stems from a glaring lack of communication between your appointment staff and your supply/ service staff . I was notified through the Corporate Toyota App that my 2nd "Key Fob" was available at your facility . I arranged to take a Vacation day from my Medical practice to drive from Beckley area to have the" Fob " programmed , only to be told It was not ordered and not available . I consider the entire day an expensive, aggregating one . I would suggest that in the future, your appointment staff /service/supply managers confirm that the proposed items are, in fact, before sending three appointment " text reminders"of one's appointment. I would like to request that my "Key Fob" be sent to L& S Toyota in Beckley for programming. I do not relish repeating the 90 minute drive for a straightforward service .
Lisa Y.
5 out of 5
11/6/2024
Very professional, thorough and prompt.
Ekpang O.
3 out of 5
11/6/2024
3% charge for credit card payment? I was not prepared for that.
James F.
4 out of 5
11/1/2024
In the past, I was used to sitting in dirty, poorly lit service waiting areas at other dealerships. Coming to Moses Toyota for service is a dream!

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