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Real Reviews From Verified Customers

Service Center Review Summary

5 star 1030 reviews 66%
4 star 311 reviews 20%
3 star 56 reviews 4%
2 star 76 reviews 5%
1 star 88 reviews 6%
Review Us
Betsy G.
5 out of 5
7/17/2026
Love Moses Toyota the employees are always helpful and curtous.the shuttle service is also a great plus. They work in a timely manner.
Philip V.
5 out of 5
7/16/2026
Check in was quick and service performed in a time manner. Was even given videos from the technician about the service performed.
Stephen C.
5 out of 5
7/16/2026
Great work
Rachel S.
5 out of 5
7/15/2026
Very polite and quick service. 5/5 :)
Nichole S.
4 out of 5
7/15/2026
I feel like royalty every time I visit Moses in St Albans. Wonderful staff! Never there longer than 30 minutes for maintenance!
Edward B.
5 out of 5
7/14/2026
They did great. Got me in and iut
Michael M.
5 out of 5
7/14/2026
TYLER was personable, proficient and promp5. I was entirely pleased with him and with the work performed. Well done to all.
Adam M.
2 out of 5
7/13/2026
The vehicle took 1 week to complete which seemed like a bit long. It was rather hard to communicate with staff at the actual dealership via phone or messaging but once I was able to get a hold of someone it was fine everyone was helpful and courteous. When we got the vehicle back we just looked in our middle compartment and we had about 4-5 M&M containers filled with quarters that we use for parking and miscellaneous type things and someone had stolen them as the containers are empty now so not real happy about that.
Melvin T.
4 out of 5
7/13/2026
Everything was taken care of like clock work, smooth and fast.
Sally L.
2 out of 5
7/11/2026
Today was not the first time I have brought my 4Runner in for this problem. I wish it would have performed for you, so the problem could have been solved today.
Brandi A.
5 out of 5
7/11/2026
Gary and the staff always go above and beyond. They are professional, timely and make sure my car is road ready.
Karen S.
5 out of 5
7/10/2026
Very satisfied,
Eleanor F.
4 out of 5
7/9/2026
Quick,simple process and as a bus driver that does daily inspections really enjoyed the detailed report!
Katharina E.
5 out of 5
7/9/2026
Very professional work. I've always been treated very well at Moses Toyota. My dad bought cars here and had them serviced here
James C.
4 out of 5
7/9/2026
Fast and professional work done. On other things the hot chocolate from the coffee machine is to much water not enough taste of chocolate
Daniel D.
5 out of 5
7/8/2026
Always great service here!
Kirsten J.
5 out of 5
7/8/2026
Always a smooth and friendly experience at Moses Toyota
William S.
5 out of 5
7/8/2026
Very professional
Heather G.
2 out of 5
7/8/2026
I was satisfied with the service, staff is always friendly. Tyler was kind and helpful. I was disappointed that the issue was not caught on any of the multipoint inspection reports, my daughter said the car was making the noise for a while. Also, very dissatisfied that a 2024 is already having issues. I bought my daughter this car because Toyota is known to withstand the test of time. Now, I am having second thoughts.
Kate L.
2 out of 5
7/8/2026
To Whom It May Concern, Yesterday, my car was taken and driven off the lot by another customer. I do realize it was a mistake. However, if my car had been in an accident, the gentleman and the dealership would have been held liable. Therefore, I have a suggestion for future services. When the mechanic finishes the servicing, he/she then takes the keys to the service desk and gives them to the person working the service desk. The worker puts the keys with the matching paperwork. Then the worker notifies the actual owner to come to the desk to sign the paperwork and get the keys. This whole situation could have been avoided if my keys were not left in the car following servicing. I believe it would be in the dealership’s best interest to fix procedures so that this does not happen again. Thank you. Sincerely, Kate L

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