Service Center

Real Reviews From Verified Customers

Carol G.
1 out of 5
3/28/2025
There was a magnetic tool left under the hood of my car and the hood was down. Plus we were not asked if we wanted the car washed and cleaned. We were not very happy with this visit. My husband still has not been reimbursed for the money he paid for an oil change, which we should have not paid, because bid the extended warranty we paid when we got the car. This was not a good experience at all.We are thinking about going to the management about this experience. Not good for Lexus.
Randy B.
5 out of 5
3/28/2025
Great team! All were very professional. I’m happy with the service provided.
Susan C.
5 out of 5
3/28/2025
I’m so grateful that Becki & the General Manager took such car of my Beautiful Lexus. Giving me a free loner car while my car was getting fixed. Becki was such a wonderful, highly professional, explaining everything during the process of fixing my car. I love Lexus/ St Albans WV. Also,so grateful that Lexus took care of the cost… no cost for me to fix what AAA did.
Dennis M.
3 out of 5
3/28/2025
Travis explained my maintenance issue and was low pressure.
Joslyn T.
5 out of 5
3/27/2025
Very pleasant experience. Thank you
Mary W.
4 out of 5
3/27/2025
Very Kind and on top of things.
Nancy P.
5 out of 5
3/27/2025
I actually worked with both John **** and Travis Naylor. Travis was not there when I took the car in for an assessment and John was very helpful with that and the needed repairs.
Dianna M.
5 out of 5
3/26/2025
Thanks for all your help. Everyone very helpful
John R.
4 out of 5
3/26/2025
Great service! Typical of Lexus dealerships!
Waris W.
5 out of 5
3/26/2025
Always respect full and nice.
Kelly O.
5 out of 5
3/26/2025
Great service .. relaxed while I waited on my car. The waiting area is great. My car was done quick and washed!!! Thank you Moses Lexus ????
Shriley W.
5 out of 5
3/23/2025
Extremely nice and professional
Cynthia K.
5 out of 5
3/22/2025
Great service
Gail L.
4 out of 5
3/21/2025
Travis was great …. it’s my third Lexus I have bought and Don always took care of me, but I have Travis now on my contact info.. what a great replacement.
Ann F.
5 out of 5
3/20/2025
I love this place. Enjoy looking at all the cars and the people are always so nice.
Roger H.
5 out of 5
3/20/2025
First class - professionally done
Dale G.
5 out of 5
3/19/2025
Good job
Tamara S.
4 out of 5
3/19/2025
Nick was the mechanic that worked on my vehicle and I was very pleased with the text messages and video of his work on my vehicle
Laura M.
2 out of 5
3/19/2025
Once again this dealership has some of the most unfriendly and least customer service minded people. It's too much to write her, but I would love to tell someone about my experience.
David M.
5 out of 5
3/18/2025
Great job. Travis was very helpful.

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