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Real Reviews From Verified Customers

Service Center Review Summary

5 star 871 reviews 68%
4 star 293 reviews 23%
3 star 27 reviews 2%
2 star 44 reviews 3%
1 star 40 reviews 3%
Review Us
Allan W.
5 out of 5
4/30/2025
The service team are very professional and knowledgeable. I’m always satisfied with my interactions with the **** Smith Team in Columbia thank you Katie Rohl, you’re a pro at your job. Thanks Al Winemiller
Suzanne C.
5 out of 5
4/30/2025
Tyler was a great help! I look forward to seeing a survey. Thanks Suzanne C
Sara A.
5 out of 5
4/30/2025
Great job Nick.
Daniel B.
1 out of 5
4/29/2025
took 4 hours 40 minutes to get oil change,recall and brake job. Tyler was very curious and apologized for the delay. I am mobility impaired and was very uncomfortable in your waiting room. In my opinion you are very expensive for you services.
Ivory S.
5 out of 5
4/29/2025
Very professional and courteous
Micheal T.
5 out of 5
4/28/2025
Giovanni was professional, gave timely updates and was a pleasure to work with. He gets customer service and should be considered an asset to your team.
Arthur F.
5 out of 5
4/27/2025
I am very pleased with the service I received. Tyler was helpful and kept me well informed on the status of my car.
Gossie H.
5 out of 5
4/27/2025
Service was completed in a timely fashion
Yevette T.
5 out of 5
4/25/2025
Giovanna and staff were very professional and knowledgeable. I will definitely be Returning.
Paul D.
3 out of 5
4/24/2025
New vehicle, First scheduled maintenance.
Richard S.
4 out of 5
4/24/2025
Tyler is awesome.
Sierra K.
5 out of 5
4/23/2025
thank you India for a smooth and easy process!
Stephen W.
5 out of 5
4/23/2025
India is very helpful and knowledgeable
Nicole M.
5 out of 5
4/23/2025
India, gave me the best customer service and care. I haven't had the Greatest experiences at **** Smith but India has restored my faith with her professionalism, smile and knowledge. She speaks highly of her employer and represented **** Smith Ford to the highest standard!
Calvin R.
5 out of 5
4/23/2025
Excellent Job
Jeremy W.
5 out of 5
4/22/2025
Friendly promt smiles all around
Celeste R.
4 out of 5
4/22/2025
Loved the video all points inspection! Tyler was professional and helpful with questions and offered good advice. Thank you
Joel L.
5 out of 5
4/22/2025
Katie did a great job.
Andrew H.
2 out of 5
4/22/2025
Nick was nice and helpful. However, I expected the fluids to be topped off. Every time Ive taken my F150s for an oil change at any Ford dealership, the fluids were topped off. After I noticed, I went to an auto parts store to buy fluids to refill them. The coolant level was on minimum. Also, no one asked me what kind of oil I wanted to use. The invoice says 6 XO 5w30 BSP Bulk oil. Also, 2721 CM. So Im not even sure what they put in today.
Albert A.
5 out of 5
4/21/2025
A great service experience.

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