Giovanni Bencini is the best service manager I have ever experienced since owning my first vehicle. He always returns calls within 30 minutes and communicates clearly with respect to my truck’s needs.
When it came time to pay for my repairs the cashier took my credit card and did NOT tell me that your dealership had put a new service charge on credit cards. My surcharge was $75 I could have used a debit card or written a check.
I cannot believe any dealership would treat a customer this way. I am very disappointed with your policy.
States C
Tyler was extremely helpful in all aspects of the service provided.
Giovanni always provides excellent service. He was willing to call our warranty provider with me to ask specific questions about a claim with me. I really appreciated that he took the extra step and helped me like that! I’ll definitely be recommending him and **** Smith Ford to others.
Although the wait was to long,l was kept informed to the process was at ,honest went a long way
I did not like the surcharge on my bill by paying with credit card. No notification mentioned at checkout. Could have used debit card if it had been mentioned.
This dealership is more concerned with moneythan customer service!
Nice job and great service, Thank you.????
Giovanni always does an outstanding job of taking care of us when we need service on my Explorer and his F150 truck.
Linda and Stoney Denny
It was a long day to be honest, but I believe the recommended repairs were needed before I took a long trip
Giovanni. Did a great job. Kept me informed the whole the whole time. Very satisfied with the whole experience
Arrive 15 minutes early vehicle didn’t move for an hour after my appointment time. It was my first scheduled appointment on the way home. The schedule maintenance soon indicator light came on.
All good very pleased with whole experience
She kept me informed during the whole process of servicing my car. Thanks
The service team are very professional and knowledgeable. I’m always satisfied with my interactions with the **** Smith Team in Columbia thank you Katie Rohl, you’re a pro at your job.
Thanks
Al Winemiller
Tyler was a great help! I look forward to seeing a survey. Thanks Suzanne C
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