Very helpful and friendly
I brought my car in for a sensor issue and you guys did an oil change. Didn’t even look at my sensor. And then when I brought it up to Ismael, he told me “do you want to continue to argue with me or do you want ms to fix it?” I found that response to be very rude. He did remove the charges for the oil change. So I will give him that
Ismael Chavez is the very best always makes sure I’m very well taken care of care of in the most efficient timely manner!
Ismael was very polite, helpful, job well done.
Ishmael is my go to Service Advisor, slways friendly and takes care of my vehicle needs.
I had parts that were covered under warranty in August and was instructed by Bryan Verdugo to wait for a call before bringing my vehicle back in. I never received a call. I followed up with an email and received no response. I also called, but no one seemed to know what I was requesting.
I eventually returned to the dealership for an oil change and asked for an update. At that point, Bryan informed me that the warranty had expired and that it was my responsibility to bring the car in sooner. This is frustrating, as I was explicitly told to wait for a call. If the parts were not ordered or processed, it does not make sense for me to repeatedly come in without direction.
It is concerning that communication attempts through phone and email went unanswered, leaving me with no choice but to show up in person to get any assistance. I also spoke with the manager, Mike, who did not provide a resolution and maintained the same position without addressing the lack of communication.
As a result, I am now left dealing with unresolved suspension issues. Due to these circumstances and the lack of proper follow-through, I will be pursuing further action. I am requesting that this matter be reviewed and addressed by corporate.
Just Good Customer Service He did what I requested and got me in and out without all the Extra Sales pitch stuff and Was Friendly treating me like Family. I will Return for future Services.Thank You Team for Your Professional and Friendly Service.GodBless Sincerely Eric J
Very good service and also with the personal very helpful very satisfied with the service and personal in the shop
Ismael went above and beyond a job well done. Thank you!
Great customer service with a smile ????
Ismael is very professional and always gives awesome customer service.
Efficient courteous greeted me with smile. Ismael let me know when my car service was complete and that he would have my car parked out front.
I very much appreciate Selma Nissan professionalism. FRESNO Nissan closed and I drive from Fresno to Selma knowing they will take care of me ???? Thank you.
Ismael is always going above and beyond and is knowledgeable at what he does
He is patient and understanding despite my mom's increasing uneasiness. I appreciate his calm composure and his service.
I love how he treats me like family ever since I bought my first vehicle with Nissan 9 years ago. He gives exceptional customer service.
Fast and friendly like always
Thank you Bryan and Thank you Juan Great customer service!!!
Social