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Real Reviews From Verified Customers

Service Center Review Summary

5 star 2809 reviews 67%
4 star 683 reviews 16%
3 star 105 reviews 3%
2 star 324 reviews 8%
1 star 278 reviews 7%
Review Us
Diana-Kimberly L.
5 out of 5
7/14/2025
Thank you so much for your help
Monica G.
5 out of 5
7/14/2025
Mr Gurrola was friendly and helpful.
Artemio G.
5 out of 5
7/14/2025
Yvonne is a great customer service rep. Always so friendly and ready to help.Give her a 10????????
Melanie R.
2 out of 5
7/14/2025
I had a 1:15 PM appointment and arrived early, being the first vehicle in line. Despite this, I waited over 20 minutes without being attended to. I tried to get the attention of a transporter, but was ignored. I had to call the service department from my car to get assistance. This was disappointing, especially given my many years of getting oil changes with Toyota and Lexus. When I finally connected with Jose, he was courteous in person, but on the phone he came across as annoyed, which added to the frustration. Thankfully, he was more pleasant during pickup and helped redeem the experience somewhat. However, overall, this was a disappointing service visit I’ve had.
Damian G.
5 out of 5
7/14/2025
Micheal Torres did a great job providing too not h customer service. I appreciated his diligence and professionalism throughout the service.
Baltazar S.
4 out of 5
7/13/2025
Just want to thank everyone at Fox Toyota who works so hard to servirce our families vehicles and keep us safe on the road.My family and I choose Fox Toyota over any other Toyota dealer in EP because of the service. Even though this location gets busy everyone provides great customers service. To jose, thank you for being honest and never trying to sell me anything I don't need. I appreciate that.
Jo C.
2 out of 5
7/13/2025
Please see comments per my email response. Thank you.
Gilberto A.
1 out of 5
7/13/2025
The low windshield fluid warning sign is still showing. I had asked for it to be reset.
Ray G.
4 out of 5
7/13/2025
Mr Hernandez responded as we were the only customer he had. Attentive
Elena M.
5 out of 5
7/13/2025
Very good service. Thanks
Hortencia C.
5 out of 5
7/13/2025
Very good service I should say I would go back for service
Jose S.
1 out of 5
7/13/2025
Please try to provide an estimate closer to the actual total. Quoted 310 + tax for total work performed. Paid $454. That’s it.
Cinthia C.
5 out of 5
7/12/2025
I’m always satisfied at Fox Toyota, and I really liked Héctor.
Rosalinda P.
5 out of 5
7/12/2025
It was a great experience, and Hector was very kind and helpful.
Patricia A.
5 out of 5
7/12/2025
Mr. Jacob Armendariz was very attentive with keeping me updated during my vehicle service. Thank you so much Jacob
Rheanna A.
5 out of 5
7/12/2025
Mike is always friendly, professional and courteous. Thank you!
Lucy A.
4 out of 5
7/12/2025
Professional lady
Gloria P.
5 out of 5
7/12/2025
Always great service
Fernando A.
5 out of 5
7/11/2025
Excelent Service Thanks
Patricia D.
2 out of 5
7/11/2025
I sent my husband to do a repair on my tire due to a flat tire. They assigned me to Manny in which I had be very met. I had called him the day before to let him know if my tires were still under warranty and he was busy he never returned my call. Hence forward I sent my husband anyway Manny took it upon himself to get a new tire and said that my tires were still was not repairable and said the nail was on the side. My husband asked to see the tire and the mechanic told him that it was repairable and lied to my husband to his face. I am upset because I trust my car to be in good hands and not to be lied to and to be deceived Ashley was my advisor before she moved to Lexus and she would go above and beyond for me My car is due for an oil change and I don’t want Manny as my advisor Thank you

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