Fox Toyota of El Paso Auto Repair Service

Outstanding service advisor.

I expected tire rotation, but it didn’t happen. Idk about filter change, but I supposed you would change the filters at least once during twi years warranty, but it didn’t happen too

Great customer service and answered all my questions. I will request him on my next visit.

Agradezco que tengan personal tan capacitado y profesional.

Great service always very attentive and very friendly I am glad he is my adviser thank you

Jacob was very attentive and professional

Michael was amazing! He was able to get my car in and out and communicated the recommended services without hassle. He was also kind enough to get my second vehicle in this weekend.

My comment doesn't pertain to Jose Gurrola, but to whomever did the tire rotation on Friday, and the person who replaced the tire sensor on Wednesday. If a tire rotation is done, along with diagnosing the issue with the sensors, shouldn't the psi be checked to ensure the tires are equally inflated? When I took my 4runner back to install the sensor for the rear driver side tire, I informed Jose that my tire was flat that morning, possibly due to a nail or something. When I got the vehicle back after 3.5 hours, that wasn't mentioned on the paperwork. I left the shop while the sensors were still reset, so I couldn't have known the psi on the tires. Once the were back online, it showed the passenger side tires at 41 front and 44 rear. The driver side tires were at 38 front and 28 rear, which meant the nail was never fixed or even looked at. In 3.5 hours they only replaced the sensor and didn't bother to fix the leak. I called Jose, who told me to bring it back so Fox Toyota can get it fixed, free of cost. I told him that after that bad experience and waste of time, I'd just take it to a tire shop, which I did. This is the second bad experience there in as many services (the last 2) I've been a customer since I bought a Tundra there back in 2016, but night take my business elsewhere.

I understand that you're a business. I feel like you lost your integrity by placing quantity over quality. I will never go back to your business or refer anyone to you.

Excelente servicio y muy rápida amable atención.

Jacob was very pleasant ☺️

Always good service. Thank you.

Great service, great communication!

Jacob was very professional and courteous. He was able to answer any questions I had or didn’t understand. The cashier was also patient with a situation concerning my card. Thank you very much to both of them.

Manny is a first rate professional manager. I trust and like working with him. I appreciate all the work he does to keep my Prius Prime in top working condition.

Thanks for the service, which was performed in a very reasonable time.

Excellent customer service provided by Manuel.

Overheating light was still on and AC not cooling

Like that he knows my name

Great customer service