Fox Toyota of El Paso Auto Repair Service

My receipt says NO OIL CHANGE. This was the purpose of my visit. I wrote Jacob and only you replied. I also got notice for an appointment on the 29th at 10:15. I work and that doesn't work for me. Communication is not working. Very disappointed. Barbara R

I don’t understand why the diagnostic cost to find out what’s wrong with my car is $165. I want to have it repaired, but that amount seems excessive just to scan the car, especially since AutoZone did it for free. Also, I mentioned when I arrived that I had a promotion for regular maintenance around $45, but in the end, I was charged $95. It seems like the representative didn’t take that into account. I really like Toyota, but this time I felt disappointed.

We received very good service

Alex was great to work with!

Avelina did an awesome job with taking care of truck service needs. I am very pleased with my service advisor.

Customer satisfaction good work!

Jacob is respectfull, courteous and extremely helpful

I look forward to hearing from the representative.

Excellent advisor.

Job well done

Great experience

I waited in my car for 20 mins and still was not attended to. I exited my car and still had to wait about 15 min before someone saw me. This has never happened before

Gabriel is by far the best service advisor at Fox Toyota he really cares about customers.. Thanks for your help on every service with my vehicles.

Thanks Gabriel!! ???? YOU are a doll!!!!Very courteous!!

Mike , always goes the extra mile in taking care of us when we take our vehicle in for any issue. It’s because of Mike we feel comfortable taking our car there for service

Dropped my 2000 Toyota Tundra on 10-21-2025 at 8:15am with Manny. He said he would call me and keep me posted on a noise the truck was making. Never heard from him until l called on 10-22 and asked what was going on. He stated that they could hear the noise but did not where it was coming from and was going to get shop foreman involved. That was on Wednesday and never heard from him again. My husband and l decided on Friday 10-24 to go to the dealership and try to find out what the issue was. Imagine how surprised we were to find out from Angelica that it was his day off! Angelica took it upon herself to help us and we got our truck back immediately after four days in the shop and Manny never bothering to let us know it was ready and most importantly enjoying his day off and leaving us to fend for ourselves. Service and communication were definitely not what we have come to expect from Toyota. Our 2000 truck has only been serviced there at the dealership so l know this was definitely not up to par and totally unexpected. I know this is an “old truck” as Manny referenced to it but she is our pride and joy and should be treated wih a little tlc. I hope that when we take our new 2025 Tundra for servicing she is treated better! I want to thank Angelica Pulido again for stepping up and helping us! She was professional, courteous and compassionate to our dilemma and we greatly appreciated that. She will now be the person l will ask for when we ever need our vehicles serviced.

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Excellent Service!!!! Thank you ????

As always Mike is on top of everything!

The tire rotation was no provided.