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Real Reviews From Verified Customers

Service Center Review Summary

5 star 2834 reviews 67%
4 star 687 reviews 16%
3 star 105 reviews 2%
2 star 331 reviews 8%
1 star 283 reviews 7%
Review Us
Simone V.
5 out of 5
2/14/2025
Amazing service! My service advisor Gabriel was super helpful, answered all my questions. Super helpful when booking my appointment as well as accommodating and giving me options to work with my schedule since it was urgent. Great customer service!
Artemio G.
4 out of 5
2/14/2025
Avelina was very courteous, kind ,took care of of me right away. Explained how long I could be there and to my surprise was quicker than I thought. Then also explained what was done to my vehicle. Good Job!
Lorraine L.
5 out of 5
2/14/2025
Hector answered all my questions, and even gave me some great advice about my vehicle. Professionalism to a tee! I felt as if I was speaking with a family friend. I knew my car was in great hands. Thank you very much Hector for taking time out and going over in detail with my invoice.
Simon C.
5 out of 5
2/14/2025
I have always been very satisfied with the service provided at Hoy Fox. Great staff!
Rebekah C.
1 out of 5
2/14/2025
There is a rattle in my car. Somewhere engine or dashboard. They said it was because they left a piece of the battery holder somewhere in there from last time I got the battery changed. But the rattle is worse. I could hear the rattle instantly so I don’t know why they didn’t tell me that before I left. If they drove the car anywhere they would have heard it. I understand that I would need to leave my car and pay a lot more money to have them just check for the rattle. But I am not comfortable with them doing the work if that’s how it’s going to go.
Miriam A.
5 out of 5
2/14/2025
Muchas gracias Avelina me dio un trato muy bueno ???? me ayudó mucho con lo que yo quería para mi carro.
Maria G.
5 out of 5
2/13/2025
Mr Martinez is a very professional person
Cruz C.
5 out of 5
2/13/2025
As usual, Fernando's atitude is excellent. Good job!!
Charles Z.
3 out of 5
2/13/2025
Will be out of town but will try to answer.
April G.
5 out of 5
2/13/2025
Thank you so much Janeth for all of your help and I am very grateful! I will be back for all of my Toyota's needs
Robert F.
1 out of 5
2/13/2025
Communication was terrible. My truck was not ready when promised and I was not notified until very late causing issues with my work because I didn’t have transportation. Finally, due to the work that was done, my truck was returned very filthy with dust and particles from the installation of the new engine, especially in the front cabin. I had to clean it extensively. Not a good experience!
Jennifer A.
5 out of 5
2/13/2025
Great service, very polite, professional, and kept me well-informed during my visit. An outstanding service advisor.
Bertha T.
5 out of 5
2/13/2025
Great customer service
Joe C.
5 out of 5
2/13/2025
Fernando always provides excellent customer service
Wheels (.
4 out of 5
2/12/2025
Fast service! Waited at the charging station area which I absolutely loved !! Less then an hour waiting time. Till next time!
Juan V.
5 out of 5
2/12/2025
????
Jaime V.
5 out of 5
2/12/2025
Gabriel was great! He was attentive and communicative! Patient with my questions and concerns. Kudos and high five service!
Rivsal Rental.
5 out of 5
2/12/2025
Todo estuvo excelente , la Srita muy atenta y rápida !!!!
Anel C.
5 out of 5
2/12/2025
Very friendly. Thank you so much.
Jose M.
5 out of 5
2/12/2025
Excellent service!

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