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Real Reviews From Verified Customers

Service Center Review Summary

5 star 2830 reviews 67%
4 star 685 reviews 16%
3 star 105 reviews 2%
2 star 331 reviews 8%
1 star 283 reviews 7%
Review Us
Victor H.
4 out of 5
3/8/2025
Mike Torres and his team were great once again. I wanted for my service work and I was i and out in less than an hour!!!
Nathalie G.
5 out of 5
3/8/2025
Great customer service
Ernest V.
5 out of 5
3/8/2025
Janeth has great customer service & answered my questions very knowledgeable regarding my vehicle repairs.
Aurora E.
5 out of 5
3/8/2025
Micheal is a great asset to your service department. He tells you everything in detail and keeps in contact with you with the status of your vehicle.
Elias R.
5 out of 5
3/8/2025
Great customer service for a walk in and fast. Very good job and thanks for the car wash.
Mark G.
4 out of 5
3/8/2025
Why is there a 3% service charge when, paying for service, using a ToyotaCredit Card?
Carmen R.
4 out of 5
3/8/2025
Very good service from the moment I arrived until they delivered my vehicle and excellent explanations about the needs and costs for my truck. In fact, I always ask Michael J Torres to assist me. Thank you, Mike.
Luis V.
2 out of 5
3/8/2025
Agent was great, exelent customer service. However, we requested shuttle service for the 3rd time. We waited closed to 3 hours. The shuttle would come and go but never got a call for the service.
Amanda R.
5 out of 5
3/8/2025
Great service and communication!
Lorenzo R.
5 out of 5
3/8/2025
Excellent service, Excellent service
Efren P.
1 out of 5
3/8/2025
I went there for a recall on my truck, I had an appointment. I get there and I’m told the parts are not there. That they need to replace the engine. I was not aware that they need to replace the engine. I ask for a loaner, I’m told that I need to wait for a manager. I’m there til 09:30. Then the advisor comes back and tells me that my recall is fix but that my engine is not there, that is ok to take my truck. At this point I’m confused first I need to leave my truck then I don’t . I would like to seen a manager but not even that.
Carlos G.
5 out of 5
3/8/2025
Excellent service
R H.
5 out of 5
3/8/2025
Excellent service, very efficient employees! Thank you so much! And have a nice day!!
Jonathan G.
5 out of 5
3/8/2025
Overall, Hector did a quick and efficient job.
Laura N.
3 out of 5
3/8/2025
They didn't bother to put a put for there fett they left dirty footprints on my rug an entrence
Delfina G.
4 out of 5
3/7/2025
After ten years of dealing with Toyota and servicing my vehicles there this last visit was the best. Jacob Armendáriz was great, he not only kept me informed but when the service was completed he escorted me to my car so I didn’t have to walk out and try to find my own car which I greatly appreciated.
Elena T.
5 out of 5
3/7/2025
Great service.
Febian M.
4 out of 5
3/7/2025
I was very impressed with a couple of things at the service department. The second I drove up, I was kindly approached and greeted. There was constant communication. All my question were answered and what I was told actually happened. I left the facility and upon my return and proceeded to the waiting room. I was impressed with the layout and amenities of the waiting room. There was a lounge area with coffee and snacks available along with a semi-private work area with plenty of outlets. The bathrooms were clean. All in all, it was a great experience.
Humberto C.
5 out of 5
3/7/2025
Gracias y bendiciones
Alejandro P.
5 out of 5
3/6/2025
Hector provided great customer service and was very professional in his interactions with us.

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