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Real Reviews From Verified Customers

Service Center Review Summary

5 star 2817 reviews 67%
4 star 683 reviews 16%
3 star 105 reviews 2%
2 star 328 reviews 8%
1 star 279 reviews 7%
Review Us
Ruben F.
5 out of 5
3/28/2025
Awesome work thanks very professional
Reyna M.
5 out of 5
3/28/2025
Hector was very courteous and professional.
Rosa E.
2 out of 5
3/28/2025
Extremely expensive
Adrian H.
5 out of 5
3/28/2025
Thank you for the fast and friendly service. I was in and out in less than an hour.
Eddie L.
2 out of 5
3/27/2025
My truck was left in the front ubsecured with the doors unlocked Amy valuables inside.
Rafael L.
2 out of 5
3/27/2025
It was difficult to get in touch with my advisor, and I had several questions regarding the results of the report. Unfortunately, I wasn’t able to move forward with an additional recommendation because I didn’t have the opportunity to speak with them. Thankfully, another advisor took the time to explain what had happened, and I truly appreciated their support. I genuinely miss the level of customer service Toyota provided a few years ago. Back then, the team went above and beyond to ensure a great customer experience—clearly explaining every detail of the report, the importance of each service, and even finishing with a complimentary car wash. I hope this feedback helps enhance the Toyota maintenance experience once again.
Xenia L.
5 out of 5
3/27/2025
Excelente
Deborah P.
5 out of 5
3/27/2025
Thank you very much for great service.
Jose S.
5 out of 5
3/27/2025
Thank You For Everything.
James G.
1 out of 5
3/27/2025
Hector is charging me for 3.5 hours of labor yet promising to have me out of the shop in less than 2 hours after the part arrives. Clearly I am being overcharged.
Jesse T.
5 out of 5
3/27/2025
Satisfied with the communication between Mike and myself. Would gladly recommend Hoy Toyota to family and friends.
Ericka T.
5 out of 5
3/27/2025
I will continue my business thanks to Mr. Martinez. Answered all my questions and I feel comfortable driving my vehicle after his help
Greg Q.
5 out of 5
3/27/2025
Hector was amazing! He got my vehicle in and out just like he promised! Great customer and vehicle service!
Miguel B.
5 out of 5
3/27/2025
A job well done, she explained everything so i could understand
Johnny A.
1 out of 5
3/27/2025
The problem I took the SUV in for was never addressed. I had to bring it back after paying 2,600.00 and then they diagnosed other things that added up to 11,000.00. If you had done your job right the first time I wouldn’t have spent 2,600.00. I would’ve just gotten rid of the vehicle and then you kept the vehicle for weeks.
Christian L.
5 out of 5
3/27/2025
Good job
Ericka T.
5 out of 5
3/26/2025
Fantastic job, he is always attentive. Always follows up.
Alfredo R.
5 out of 5
3/26/2025
She is very considerate and very helpful !!!!
Rosalynn R.
1 out of 5
3/26/2025
We got hit with extra expenses we did not anticipate. Once we finish Toyota Care we have other arrangements for maintenance. The fuel cleaner for a vehicle at 19892 miles seemed excessive. And it was just BG fuel cleaner that was marked up. The vehicle idled rough and tech had to take it back to fix it. Not good.
Kasco Ventures,.
5 out of 5
3/26/2025
Fernando is a good contact person

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