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Real Reviews From Verified Customers

Service Center Review Summary

5 star 2812 reviews 67%
4 star 683 reviews 16%
3 star 105 reviews 2%
2 star 326 reviews 8%
1 star 278 reviews 7%
Review Us
Robert C.
4 out of 5
5/5/2025
Recall situation addressed.
San Juana.
5 out of 5
5/4/2025
tThe. Service. Was. Quick. And. Good
Jorge L.
5 out of 5
5/4/2025
Jose was cordial, professional and attentive. Hope I get him again on my next visit. ????????????????
Faris T.
4 out of 5
5/4/2025
jose gurrola is the best! he always takes care of me and treats my car like it’s his own! i won’t take my car anywhere else and i love fox lexus!
Juliet E.
5 out of 5
5/4/2025
Avelina was very attentive. She took the time to answer all my questions
Magdalena R.
5 out of 5
5/4/2025
Excellent service, Avelina was very helpful and attentive all the time. Thanks for your great service
Javier G.
5 out of 5
5/3/2025
Exelent Many thanks
Johanthan M.
4 out of 5
5/3/2025
Janeth at the Toyota Fox service department is an absolute gem! From the moment I walked in, she greeted me with a warm smile and a genuine eagerness to help. She listened attentively to my concerns about my vehicle and explained everything clearly and concisely, ensuring I understood the necessary service without any confusing jargon. What truly impressed me was Janeth's proactive approach and her commitment to excellent customer service. She kept me informed throughout the process, provided timely updates, and even went the extra mile to ensure everything was handled efficiently and to my complete satisfaction. Thanks to Janeth, my service experience was seamless and stress-free. Her professionalism, knowledge, and friendly demeanor are truly outstanding. If you're looking for exceptional service at Toyota Fox, be sure to ask for Janeth – you won't be disappointed! She's a real asset to their team.
Lorena C.
1 out of 5
5/3/2025
Delivered my Toyota disconnected the alarm.
Masahito H.
2 out of 5
5/3/2025
Extremelt poor customer service - Endless wait time more than 5 houre wuthout any timely update to the customer - Not recommended this technician
Monica G.
2 out of 5
5/3/2025
THE WORST SERVICE EVER!!!!!!!!!!!!!!!!!!!!!!!!!!! I was notified that the parts needed to fix my suv back door had arrived, therefore I made the appointment to finally get it fixed. I brought my SUV in at 0715 am and I WAITED in the lobby for THREE HOURS!!!! Nobody gave me any updates of the progress/delay of my suv maintenance. I went to the counter and asked ‘what’s going on?’ My advisor ‘Janeth’ said, ‘oh, Manual is handling your case.’ I go to Manuel’s counter, he says, ‘we need to order other parts to fix your suv. Janeth, can you close this case? WTH!!!!!!!!! IT TOOK 3 HRS OF ME WAITING THE LOBBY FOR SOMEONE TO SAY ‘WE NEED TO ORDER MORE PARTS?!!!! Why couldn’t someone notify me earlier????? I’ve been a customer of Fox Toyota since 2009 and I have NEVER seen such INCOMPETENCE EVER!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Adrian used to be my advisor when I had my Tacoma and I never had any problems. I DO NOT want Janeth handling my suv maintenance anymore!!!! Give me someone who actually knows what they are doing!! I’ve had a previous complaint a few weeks ago and now this??!!!
Vernon F.
5 out of 5
5/3/2025
Great advisor!
Pedro A.
5 out of 5
5/3/2025
Everything was great. Thank you
JOSE C.
5 out of 5
5/3/2025
Great communication and understanding of customer needs and wants
Lilia H.
1 out of 5
5/2/2025
I arrived at 9am, had an appointment at 9:15 and my car wasn’t ready until very close to 3pm. I was advised 2-3 hours when I dropped it off. Had I known, I would’ve rescheduled. I missed an appointment I had by almost 30 minutes.
Cristina C.
5 out of 5
5/2/2025
Every time I take my car in for service, the staff is always very kind and welcoming. They are professional and make me feel well taken care of. Thank you for the excellent service!
Jacqueline C.
5 out of 5
5/2/2025
She was really nice and efficient, she answered all my questions in the most polite and clear way. Appreciate your help
Teresa P.
5 out of 5
5/2/2025
Good Quick service
David M.
4 out of 5
5/2/2025
Do not need to change. Job well done.
Paul E.
5 out of 5
5/2/2025
Very professional

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