He’s always very helpful and accommodating. We appreciate his service!
Ivan was fantastic! He was very professional and took care of everything so quickly. I had a great experience this time, especially compared to the past. Thank you!
Ivan was awesome,professional and totally committed to providing best service. Kudos ????
El Sr. Arturo es excelente en su trabajo. Gracias
Took care of getting the required service items in a relatively good time frame.
I recently had my car serviced at your dealership, and I wanted to provide some feedback on my experience. While I appreciate the work done on my vehicle, I was not entirely satisfied with the customer service I received from my service consultant.
During our interactions, I felt that the tone and manner of communication were somewhat rough and not as welcoming as I would have expected. This made me feel uncomfortable, and I believe there is room for improvement in how customers are approached.
I hope this feedback can help enhance the customer experience at your service department.
Thank you for your attention to this matter.
Sincerely,
Fatima L
I called this morning to see if there was any openings for an oil change and inspection. I provided my contact phone number and the service representative found my account. I told them that it was for an LC 500. He booked me for 1:30 PM I arrive promptly at that time and was not spoken to until 2 PM. They stated the delay was due to them looking for a RX 350 which is another vehicle I have. I question why they did not seek me out in the lobby and approach me about which vehicle I was there to service this cost me to reschedule my 3 PM appointment I had with a client.
Everyone was very nice and helpful, very satisfying experience.
Your service team is always so nice! Our service advisor Ivan Duran is very dedicated to his work and is always very attentive and respectful.
I am completely satisfied with my recent service experience while having our Lexus serviced by Ivan F. Duran.
Ivan is truly the best. He gives outstanding service. He is so helpful , values my time, and is always reliable. He is the best advisor I've ever had.
Ivan is always professional and trustworthy.
Ivan is customer focused, I am completely at ease taking my car to him.
Arturo was very knowledgeable about the service options. He timely and good person to work with.
Ivan is great. Clear and timely communication. And he is very accommodating.
Ivan is very thorough and has good communication with his customers.
How much is my car worth?
I was pleased with his overall service and accommodating me with a loaner
Adrian was awesome as always.. providing great customer service
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