Ashley did an excellent job!
Ivan is always such a great help! He is very professional and courteous!
Mrs. Doctor
As always, my experience with Ivan was excellent
Ivan is an excellent employee and is one of the main reasons why I keep getting my vehicle serviced with Lexus rather than going elsewhere…
A required update on the vehicle's software took too long.
Ivan is always extremely helpful and professional i won't take my car anywhere else
This is our third time working with Arturo, and he’s been nothing short of exceptional! He’s always attentive, honest, and makes sure we leave the dealership feeling confident about our vehicle’s safety.
When I saw my vehicle returned to the service waiting area, I waited for 10-15 minutes for Ashley to come and advise me that I was ready to check out. When she didn’t show up, I checked in her empty office, and sat there awaiting her return. After a few minutes, a young man came in to advise me that she had “stepped away” from the office, and he advised another service coordinator, who was nice enough to cash me out. I had the same “less than warm” reception on my initial arrival, waiting 40 minutes to be checked in. Based on a couple other customers I commiserated with, the world class service I’d experienced in all past visits was no longer available
Art is an excellent advisor. He is knowledgeable and efficient.
I had another outstanding experience today with Ivan, my trusted service advisor at Lexus. From the moment I arrived for my oil change, Ivan provided the same exceptional service and professionalism that I’ve come to rely on. He is always courteous, knowledgeable, and goes above and beyond to ensure everything is taken care of promptly and thoroughly.
Ivan consistently makes the service process smooth and stress-free. He communicates clearly, keeps me updated throughout, and is always honest and transparent about my vehicle’s needs. I truly appreciate his dedication to customer satisfaction—he represents the Lexus brand with excellence every time.
Thank you, Ivan, for your continued outstanding service. It’s always a pleasure working with you!
Warning light and tire pressure sensor still illuminated. I drove it about 50 miles which did nothing to remedy problem. Still can not roll down car windows windows.
Ivan is very knowledgeable and professional. I am very happy with my car and the service.
Ivan is the best! Thank you ????
Cynthia Ortega was the advisor not Arturo
I will definitely answer the survey and provide the truth about how awesome Arturo Gonzalez is and how amazing the service department is at Fox Lexus Service Department.
Mr. Ivan Duran is very professional ,respectful ,very thoughtful and caring for his clients !
Social