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Real Reviews From Verified Customers

Service Center Review Summary

5 star 1058 reviews 67%
4 star 281 reviews 18%
3 star 50 reviews 3%
2 star 101 reviews 6%
1 star 81 reviews 5%
Review Us
David P.
4 out of 5
8/16/2025
Ashlee was very responsive to our needs. She also gave us info that I asked for about our old ES. We were very satisfied with her help.
Stephen S.
4 out of 5
8/16/2025
Thanks Art
Usha D.
5 out of 5
8/16/2025
Very satisfying
John C.
2 out of 5
8/15/2025
Even with an appointment it took too long for a simple oil and filter change.
Walter M.
5 out of 5
8/15/2025
Many thanks to Ashley. She is an excellent asset/representative for Fox Lexus Service Department. Thanks also to Joel for a prompt check in early in the morning.
Richard G.
5 out of 5
8/15/2025
Very courteous and willing to explain the invoice. I also appreciated having a new Es350 to have as a loaner.
Josie S.
5 out of 5
8/15/2025
Excellent customer service by Ashley Angel!
Romelia D.
4 out of 5
8/15/2025
Art is great!! He explains everything clearly to me and suggests the best course of action!
Gregory C.
4 out of 5
8/15/2025
Ivan was wonderful. I had a walk-in problem. My battery issue was resolved quickly and efficiently. I appreciate the warranty/prorate on the battery replacement.
Yvonne G.
5 out of 5
8/14/2025
I have received great service from Ivan. He takes the time to explain details about my car. My car is ready in no time. Thank you!
Alicia B.
5 out of 5
8/14/2025
Ivan Duran was great at keeping me updated on the service that was being done on my car. He was very professional and courteous.
Adriana M.
3 out of 5
8/14/2025
For a luxury brand the service was mid
M&V Plumbing.
4 out of 5
8/14/2025
Arturo has been great.
Thomas H.
5 out of 5
8/14/2025
Ivan always is very helpful
Edmund R.
2 out of 5
8/14/2025
I should have gotten synthetic oil, but the invoice says regular. What kind of oil did I get? Nobody has answered my call yet.
Charles K.
4 out of 5
8/13/2025
Everyone was wonderful however the technician inadvertently installed the inappropriate weight for my car. He installed zero w20 in my vehicle requires 5w30. Joel, ashley, and Vince were wonderful. Please help me r correct this issue. Thank you
Cindy C.
4 out of 5
8/13/2025
Alberto no as very nice and even offered to wash my car
Aurora H.
3 out of 5
8/13/2025
Will wait for survey and vehicle value you offered.
Ignacio S.
5 out of 5
8/12/2025
Thank you.
Glenda C.
5 out of 5
8/12/2025
Ivan was very professional assisted me in getting a loaner and had my car ready sooner than expected. Great job.

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