Aaron was very nice. Handled himself professional
Excellent communication and service from start to finish.
After oil change a leak appeared from my windshield resouvior. The cap was left open and the leak still continues... service technician broke something..now iam waiting for Ashley to call back.
Mrs. Ashley Angel was extremely knowledgeable and helpful with my 30K service. I was seen quickly and offered a loan vehicle because the service required was going to be some what long. I’m very pleased we bought this vehicle. Thank you
Great customer service from Mr. Arturo
My Service tech Ashlee has been very helpful and professional and makes me feel like I am in good hands with her. I never worry that my vehicle is not going to be well taken care of with her. Thank you so much Ashlee I truly appreciate you.
No need to oversell the needs of the vehicle. Let them know what's recommended and what is needed. 1000 dollars for an oil change and some filters is a bit much.
Everything was great the guy answered some questions I had. The only thing they didn't clean which is minor is my Matt's from inside my car.
Awesome customer service.
Art is always very honest about the needs of my car. Appreciate that
Arturo has been amazingly wonderful from the day I started coming there nearly 4 years ago. He and Marcos the service mechanic are a phenomenal team. They fully represent the Lexus brand wonderfully and always do quality work, address any concerns I have, and have proven to be consistently reliable for years. I value them as well as the rest of the Lexus family highly and have spurred many of my personal friends to purchase Lexus vehicles and suvs. Thank you for having Arturo and Marcos there. I feel very secure with them working on my vehicle. And thank you for a wonderful overall staff! Lastly, the new video service you offer is impeccable. It gives me so much more confidence knowing what has been done and what needs to be done and it builds a trusting relationship between the customer and lexus. Who's ever idea that was, job well done!
Ashley educated me on the cadence of service visits to maximize service plan. I am most appreciative. She is personable and makes you feel important. And, who doesn’t need that from time to time!
I received an excellent service today from both teams Toyota and Lexus.
EXCELLENT CUSTOMER SERVICE
The video of service is a great idea but the technician needs to speak up and into the microphone. The shop background noise makes him hard to understand.
Service Consultant was very professional, knowledgeable, thorough, and answered all of my questions.
I dropped my car off at 7:30 AM and by 1:30 PM I hadn’t received any update. I had to call to get updates on my vehicle. I used to own a Toyota and the Toyota dealership right next door would call me and update me and coordinate a shuttle for my pick up if necessary. I was under the impression that Lexus was more luxurious, and therefore warranted better (or at least similar) service. My service advisor did not communicate with me. When my husband called to complain he lied and told my husband that he had told me that my car would be ready by 3:30 PM which he did not do. When I picked up my car, Art pawned me off on another service advisor and didn’t offer an apology. He avoided me. This is the third encounter I’ve had with Art. The first time, I figured people are allowed to have an off day. By the third time (even after having offered feedback) he was equally apathetic.
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