Leland was awesome. Took the time to listen to my concerns about my car and ensured that he understood what the problem was so the correct and proper solution was found. Very happy and completely satisfied with the care and attention given to myself and my car.
I really like coming into Bommarito and getting my truck serviced. Kaleb did a great job checking what was needed to be done and advising on future services to be aware of. Hats off to everyone at the dealership!
The invoice had to be reprinted 3 times due to incorrect charges. I’m glad I was alert!
Very satisfied bob did a good job
Horrible experience from my go to dealership for my service on my Toyota Supra. To start, I asked and verified the deal I set up online when making my appointment and made sure it went through. As I was waiting, I was not updated once and sat down wondering what stage the oil change was in. Once finally completed, I received a text, but never had someone come out to let me know in person. Once I got the invoice, the price was wildly different from what I thought I verified before any work took place. When I questioned the price, I was met with attitude and such an unprofessional stance immediately. It was stated that I said "deal" instead of "coupon" and he wasn't sure what I was talking about and so the "coupon" didn't go through. When I explained that I mentioned a "deal" before the work was written up, he stated "nobody talks like that" and "I thought you just meant was the work for an oil change" which was already verified when I was met at my vehicle when I first came in. It became a 15-20 minute argument in front of everyone, very unprofessional. He did not want to hear my story, even though I had a confirmation online that showed my vehicle, make model and vin number, and it went through for the current oil change special. He stated it was "an IT problem not a service department problem" to which I replied "why is it a customer problem then" I just wanted my deal honored that the website gave me. After trying to explain some more I asked if he understood my stand point. He stated "I don't understand you at all"
Never have I ever been treated this way, from any dealership, nor any other service advisor. To just tack on to the issues, my car was filthy, oil stains on my seat and steering wheel, and it looked as if they spilled oil in my engine bay and left it! Unprofessional service ranging throughout the entire building.
It took me 30 minutes to detail my car back to its original state. Not only that, I was told there was not a supra certified tech to check the other issue I mentioned. In that case, who handled my vehicle? I was told you needed to be certified to handle the supra. Unacceptable. As I was on my way out, the tech runs in, mentions something I couldn't quite understand and asked for the keys back because "he watched a YouTube video and needed to fix something" Im sorry?! What was done to my vehicle? It would be a miracle if I ever come to this dealership again.
Fast and professional service every time. Thank you!
Thomas Morris was knowledgeable and very patient with my many questions. He took the time necessary to make the sale without pressure or over persuasion.
Leland did not reset the maintenance button on my vehicle and he didn't change the service tag on the window.
Scott Dunigan and Micah Bond top notch the best the information that they supply to me today was awesome gave me peace of mind about on my car. Kudos to the team!! That work there
Everything went great today, Bob handled all of my questions and
automotive needs great.
First time here and I was so impressed with how smoothly everything went. Everyone was awesome and helpful. The shuttle to and from work was such a huge perk and I really appreciate it! I will be back to Bommarito Toyota! Thank you!
Terrible experience. Car was brought in to have the driver’s window trim with an estimate of 1 hour - it took 2+ hours. The trim piece was discolored/stained and I have yet found a cleaner to restore the shine. The was returned dirtier than when it arrived with smudges and film over all the adjacent body panels and windows. No carwash at this dealership like most others these days?!? And to top it off - the piece removed was left on the roof and as I turned onto Dunn Road it flew off into traffic with a loud scraping noise across the roof. I left a message with the service manager to call me without success so far…
I scheduled a tire rotation , fluids checked and oil change , I had and appointment for 12:30, I didn’t leave until 2:30 and they didn’t rotate my tires but charged me for that and I will be expecting a refund . I know my tires weren’t rotated because the front drivers has a slow leak and it’s still on the front drivers . They kept me there for hours trying to up sell me on services instead preforming the one I scheduled, totally unacceptable, after I declined extra services my car was out in 30 mins . Did they even change my oil and check my fluids ? Cause my tires sure weren’t rotated and I have a patch on the passengers & charging 60 to change a cabin air filter should be criminal , it’s a shame that women customers get taken advantage of like this and I will be expecting a refund for my tire rotation!
Always accurate friendly customer service
Very courteous,professional and efficient.
Thank you
Scott and his team in service ALWAYS take care of me and my Toyota. I expect Toyota quality from my car and in service as well, and Scott and his tech’s provide exceptional service, every time- an outstanding representation of Toyota and the Bommarito organization.
I always look forward to coming in to Bommarito Toyota. Scott always helps me, and I trust him. He’s friendly and yet professional. He makes the visit easy. He’s truly a joy to work with.
Thank you Scott!
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