Great experience! Kudos to Joe Russo for his time, knowledge, and understanding of my situation.
I appreciate the professionalism and friendliness of the team!!
Josip was very professional and great to work with. The task at hand was completed quickly by the technician.
Scott is great at what he does and he treats me fair and gives me great service when I need work done also I want to commend Rick who is out with an injury he has been a great mechanic working on my Tundra and Highlander for years he always let me know what's going on and I really appreciate him and I hope he gets well soon from your friend Don D
My car was returned to me with the passenger seat filthy. I went back to a service rep to complain and someone came to “clean it” but wiped it with a dirty rag.
Josip was very professional and I appreciate everything he did for me.
This was my first experience with Bomarito and it was amazing ! Staff was great and Josip was fantastic!
Don't send survey! I'm a repeat customer, that alone should let you know l'm satisfied. Thank you
Scott is the best. A true pro
Kaleb was very personable and explained everything nicely. And Jay in service is a character that makes me laugh and my experience enjoyable as well.
Great job and courtesy commended
Very helpful and fast service.
Very professional and took the time to understand my concerns
Bob was very courteous. He explained what had been done in the past and then went over my other complimentary services I had forthcoming at what mileage. He was pleasant and helpful, despite being very busy.
When I started my car, it didn't feel right. I didn't think nothing of it because logically when visiting a car shop to get service, it is assumed to trust that the mechanic does the servicing correctly. Shortly after driving several miles the check engine light came on. I had to stop at a gas station and check under the hood myself. The person who had to drive my car the parking spot would have, rather should have known something was wrong upon just starting the car, assuming they were an expert. I noticed a hose was unplugged. I plugged it back in, but my warning lights are still on. I paid almost 300 dollars to have my car returned to me in an unsatisfactory state. Luckily it is drivable still, because I rely on my car for work and traveling. I am sure if an employee paid almost 300 dollars to have their car serviced with the same mechanic, this would have not happened because they would have took the time to double check that what they touched was reconnected.
Told it was a 2 hour wait which was fine but it ended up being 3 and a half hours for an oil change and tire rotation. Went to the service advisor desk myself and saw he was with someone but the other 2 guys had no one and my keys were just sitting there. Don’t want to imagine how long I waited unnecessarily. Worst visit in my 5 years of going here
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