Thank you for the friendly and helpful service!!
My car was not wash appropriately. Other than that the service was great.
I am submitting additional feedback regarding my attempt to contact Chris Woodson, Service Manager at Bommarito Toyota.
On the morning of 2/18, I called and left a voicemail explaining that I needed to speak with him regarding my customer service experience at the dealership involving Daniel. I provided my contact information and requested a return call. I did not receive a response.
I attempted to reach him again today (2/19). My first call went unanswered after a brief ring of approximately five seconds. Assuming the call may have been missed or declined unintentionally, I called again. The second call rang for an even shorter period and went directly to voicemail. I left another message and, as of now, still have not received a return call.
As a customer, I find the lack of response concerning and disappointing, especially when reaching out to management regarding a customer service issue. A return call acknowledging the concern would be the expected level of customer care.
Thank you for your time.
There isn’t much to talk about really. I called an hour, prior to my arrival, to ensure that they would have a shuttle driver ready for when i srpppwd off my vehicle- and I was told yes. The shuttle driver was sent to run an errand right after I arrived and was unable to take me home. I stayed and waited when my vehicle was finished and I drove out of the parking lot. I noticed some noises starting that weren’t happening when I came in. It got progressively worse as I drove and so I turned around and had to bring my vehicle back. It was a mechanical error after doing the multi point inspection and tire rotation and something wasn’t screwed on or put back together correctly. I don’t know how badly it could’ve turned out if I hadn’t turned around to go back, but they insured me they wouldn’t charge me for fixing what they caused. Things happen, it just wasn’t my best experience. I’ve been going to this Bommarito for probably 15 years and it has been mostly good as far as experience goes. It just was a big inconvenience and I had to leave my car there most of the day as I worked from home and then returned later to pick it up.
Excellent job ! Thank you !
Great service by Leland J Friar
Kaleb is awesome! He was very professional, kind, courteous and outstanding customer service skills!
He was very informative and efficient.
It took 3.5 hours for 15,000 mile maintenance and a computer re-call. I was told it would be approximately 2 hours . Very satisfied with my service rep.
Scott took care of my needs to my full satisfaction
I’m happy to say all was great this morning with Toyota Bob was awesome.
My only concern is I fail to inquire about the tire program that covered my recently purchased tires. My visit was to replace 2 tires damaged in a road hazard and ended paying full price for replacement.
I scheduled a 5k service for 8 in the morning. The most time consuming task was a tire rotation. I arrived at 745 and did not leave till after 1015. This is the first time this has ever happened, im usually in and out quickly
Thank you Scott for today.
Excellent customer service by Mr. Friar
I made an appointment so I wouldn’t have to wait. You obviously overbooked. People with appointments should have been prioritized. My maintenance issues shouldn’t have required 2 hours.
Thank you for your wonderful service. I completely satisfied with your service and product!
I loved the service and the pricing.
Social