Very good and timely service...the videos from the technician is a added bonus.
Great service department! Ramey Toyota had very knowledgeable employees! So glad I bought my new Sienna from Ramey’s!!
Crazy story! Had an appt at 8:30am for sticker and tire rotation. Everything was completed in about an hour. Everyone’s always nice! I have a 24 Tacoma and I was told it barely passed for sticker because my back rotors and brakes need replaced for $838. I felt like something wasn’t right but stuff breaks. So I only paid for my sticker a tire rotation and left. The bill was $16.64. Don’t even know if my tires were rotated!!!! Beside the sticker it said “Internal” on my receipt. So I called bland street auto and they said they would do it for $425. THIS WHERE IT GETS WEIRD. I went home first and realized someone changed my oil there was a new mileage sticker on the windshield, even though I didn’t request and it wasn’t even on my receipt. What the hell right??? I then went to bland street auto at 3 pm. They had ordered and got the rotors and brakes delivered. The tech came out of the garage and said “Your rotors are fine, completely smooth.” he said there wasn’t any reason to put the new ones on and spend the extra money. What garage does that nowadays??? I paid them $185 for brakes and labor. So I went home with a free oil change, an estimate for $838 that was wrong, don’t really know if my tires were rotated and had to go to another garage and only spend $185 because the rotors were fine. So I’ll have to come back for warranty and recall work but will be going elsewhere for tires (which I just bought tires from Ramey a month or so ago), oil, rotations, stickers etc…. I just think of someone elderly getting that $838 bill and actually paying it. Or if I didn’t pass inspection because of the brakes AND if I wouldn’t pay you to do it I would have failed inspection. It’s like I’ve been in the Twilight Zone all day. No need to contact me or anything but…..that’s the story.
Lee is and always has been professional, kind and understanding. He is a credit to your organization.
We love Ramey Toyota of Princeton the guys there have always gone above and beyond of what we expect. Super nice guys to work with in both sales and service departments.
Very prompt and informative......
Always satisfied with great customer service with Lee.
Knowledgeable and pleasant to work with.
Not sure why floo mats would be turned upside down on opposite sides of front floor board or why my dash clock would be altered by 3h15min. I was only there to get a sticker.
I really like the way they do the videos and tell you all about what they are doing
Service was fast and efficient.
The sensor code came back on before we could get home. The first gentlemen we encountered was not friendly and did not explain the process of driving through the vehicle scan. He just said pull in we saw the red light so we stopped we had no idea what was going on and he said you cant stop keep driving. We were very confused. A lady finally came and explained the process. Everyone else was very polite and helpful however problem did not get resolved.
Thank you for your service and kindness when we visited your dealership.
Quick and good work, thank you!
Our cabin air filter was not checked and it was full of debris and rat droppings. Now my husband will have to replace it. You missed an opportunity…
They worked with my work schedule so that I may still receive high quality maintenance on my newly purchased vehicle.
Lee is always very professional, provides information with process of service required and I’ve noticed he’s personal- able while having a regard of time for the next customers appointment to be addressed at slotted time.
I know you only ask about Lee, but want to take the opportunity to say “the lady who works next to him always shows the same characteristics.
I always feel appreciated at Ramey’s.
Service is quick
As always friendly professional service and quality workmanship in a timely manner
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