Unfortunately, Daniel wasn't very welcoming during my service visit. He was not mean, just didn't seem like he wanted to help me/be there. His demeanor was "dry" (though I arrived late in the middle of the week at 7:45 am) overall. Additionally, because I no longer drive a Toyota the service whenever I call or visit (for my lifetime free service only), the representatives provide minimal customer service support. It was a much happier and welcoming space in previous years. He could have greeted me with a smile, used my name, etc. He just set the tone for a less than pleasant visit to service my vehicle (purchased at this location). I really pray that all is well with Daniel and hope this response helps him/Wesley Chapel Toyota to return to the positive experience of service at the dealership overall. Thank you for your time.
Excellent service and quick solution
Very helpful explained problem.
Alex was very professional and clearly explained what our car needed to have done.
Amanda is sharp. I'm an automotive engineer so I sometimes know more about cars than the advisor does. She's not only very knowledgeable but resourceful and reasonable when finding solutions to problems. I'd like to work with her every time I visit.
Nyah was very good and had the car completed as requested!!
Explained everything. A real keeper. Thanks!
Damian was an awesome Service Advisor! He was polite, very professional, and helpful with all aspects of the service experience. He always updated me and kept me in the loop of what was happening during my wait. He also gave accurate wait times and held his word about it! Great customer service and overall great Advisor. Thanks Damian!!
i want to call out Josh Hoover who did an outstanding job helping me thru a hard process with my insurance company after i had a road debris accidnet/
I made the choice to use TWC for the repairs and it was the right one! Your shop turned my 2022 Highlander back in 2 weeks. It didnt need body work it was all under the hood and wheel well. 5 star customer service to the team at TWC - Thansk so much Charlie C
Rick’s the best service advisor, always keeps me updated with my car!
Nicole and the entire team in the servuce department who worked with me and my car were awesome as usual. The customer service and quality of service remains top-notch. Keep up the good work Nicole and team!
Don & team did a great job
Scott was great and my car was finished quickly
Amanda Velez was impatient and seemed irritated with my questions. She appeared very stressed and it showed. I had to wait a long time after my vehicle was finished. I was able to meet Don Sherwood and especially Scott King, who took the time to answer questions. Lisa, the lane Sup., was extremely helpful. I have worked with Ness previously. He is amazing. Thank you.
Daniel was excellent, I would highly recommend him for any of your guests
Richard Kindle is an asset to your business. He was attentive and knowledgeable and answered my texts regarding my vehicle quickly and accurately.
Rick is always completely honest about my wait time. He keeps me well informed of my service. I trust him completely!!!
Wesley Chapel Toyota Service Department provides professional and personalized service to vehicle owners. I appreciate working with Alex Ro, my service manager, who always takes the time to explain the services I need to maintain my RAV4 in optimal condition.
Sharon M. López
Richard was very communicative and explained everything very well. The staff were all very fast and friendly. My car was done in less than an hour, which was great because I was waiting at the dealership. Thanks!
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