Review: Unresolved Sliding Door Issue After 5 Service Visits
I purchased a 2024 Toyota Sienna and have experienced a recurring problem with the passenger sliding door sticking during hot, humid weather. This was my fifth visit to this dealership for the same issue. On this visit, the service department replaced the door monitor, believing it had resolved the problem.
Unfortunately, after driving the vehicle for just two days in hotter weather, the exact same issue returned. Five visits and multiple parts replacements later, this problem remains unfixed.
I want to note that the service manager I’ve worked with has been personable and easy to deal with throughout this process. My frustration is not with his customer service, but with the fact that a documented, recurring issue has not been properly diagnosed or resolved despite repeated attempts. At this point I’m concerned about whether the root cause has actually been identified, or whether parts are being swapped without a clear understanding of what’s causing the failure.
I’m now considering taking the vehicle to another dealership to get a fresh diagnosis, since the current approach hasn’t worked after five tries.
Service host N. Was great
Nicole treated us as a valued customer and this experience confirmed our loyalty to Toyota. I hope you will have Nicole there for a long time!
Thank you Nicole Watkins I really appreciate everything that you have done for me, you didn’t had me waiting at all I was out of there in a perfect timing I really appreciate the staff for the hard work. ????
Nyah was great! She is extremely kind and friendly
There were a few hiccups in the process but Joe made it as painless as possible. I really appreciate his dedication and follow through
Mr.Davis was a consummate professional and extremely kind and helpful. I had a 3 hour wait for service but it was not his fault at all. I appreciate everything he did for me and his 20 year service is a boon to your company. Employees like him are the reason you will have a repeat customer.
Had to wait 30 minutes on the hot drive before advisor came to see me. Left oily sweat mark on my passenger seat while checking cabin filter. Left trash from the mileage sticker on the floor.
Rick Davis does an amazing job of keeping me informed of what is needed and how long it will take, along with other options if I choose not to wait. He is a huge asset for Wesley Chapel Toyota.
Great job with service and quality!!
Brandon was very professional.
Alex Ro kept us updated on the of our Cross. He was thorough and courteous.
Missing all the screws except one from oil filter access cover
Joe was very helpful, he explained all services and prices with me. I had time constraints and he assisted in getting me a loaner so I could make an appointment. I would recommend Joe for a service advisor!
The wait is far to long, for a oil change two and a half hours. That is far to long when you have a appointment.
Nyah is always very helpful. She is thorough in everything she does.
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