Wesley Chapel Toyota Auto Repair Service

Amazing work nothing beats Toyota service and Alexander R

None

The brake light come out and the ABS light come out. The dealer didn’t say anything to me

I would have appreciated being informed in person about the additional recommendations instead of just a text to which I could not ask questions. The advisor waited for me to go to his desk & it was assumed I was declining the items. I do much better with face to face communication with an explanation regarding any additional suggestions.

Mine is a new truck

Nicole was pleasant and professional.

Excellent service from Joe.

Joe Knispel is a true professional.

Awesome customer service

Wesley Chapel Toyota is Amazing……17 Years & Counting….. Rick Davis Always Works So Well With Me keeping Me Informed On My 1995 MR2……The Only Place I Will Ever Take My MR2 & Rick Davis Gets 5 Stars ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ -Thanks, Vicki F

My microphone to the phone through the radio wasn’t fixed I was not told that the fuel tank had to be below one fourth full Now I have to make arrangements for my wife to be taken care of I love the dealership and Jack my favorite salesman Maybe next time we can get it all fixed

Thankyou Rick Davis is the best advisor. Very thorough and customer oriented

I asked Mason to wash my car and he’s didn’t. Plus he’s ignored the voice of the other person and only answer to my sister. The 5,000 miles maintenance schedule is at no cost and I told him to wash my car but he ignored my request.

As a long time TOWC client, I continue to service out Lexus vehicles with your svc dept because of the trusted advisor we have in Rick Davis. There is always a fine line in maintaining a vehicle up to spec’s as it gets older v buying a new Lexus or other brand, but Rick and the team give us confidence in our decision making.

It took 2.5 hours to perform an oil change, even though I had a scheduled appointment.

I will be shopping around other Toyota dealership for my services after 8 years of loyalty. My interaction with Nicole was unpleasant to say the least. To be fair I’ve had great experiences with other reps. Just not yesterday. Your prices on certain services are higher than other Toyota dealers (some are as far or closer) but that’s where I purchased my truck and started doing my maintenance and I just never changed. I was trying to get a discount (as I always do) through some coupons and one was expired. Fair enough so I asked if there’s anything she could do. She said no. I understand that have some discretions. Normally I am gifted with the standard 10% when I ask and it is greatly appreciated!! So I decided to look around online and found some coupon and asked if she would do a match. She said only certain ones. I showed it to her and she ultimately agreed to accept but it took some pushing on my part. She was not happy about my persistency and it was evident. I don’t know what the big deal was if you take competitor coupons or match. My complaint has more to do with our interaction of me not backing down trying to get a discount and her unwillingness to be as helpful as possible than the actual discount itsel. I’m sure she’s a nice person but yesterday did not come across that way. I look forward to hearing back from someone

Rick Davis delivered superior and sterling customer service on this and all previous repairs. I rate him six stars out of a maximum five star rating.

Don't push it

No one attempted to keep us informed as to the status of our vehicle. Our texts went to spam. When we didn't respond no one called us... long day...

Freaking dealer