This is the slowest most unorganized service department with no goal to be efficient. The only goal they appear to have is to up sell every customer that comes in.
Rick is fabulous and always ensures our vehicle is taken care of and that we are serviced quickly.
Good customer service, attention to customer needs.
It's always a pleasure working with Rich. His advice, recommendations, and communication throughout is impeccable. Most certainly will return next month for my next service.
For a battery replacement it took over a hour to get done. But Liz Perez was nice
Continue the great customer ???? service you are doing!
Work was done promptly. Very satisfied
Liz is a good member of your team. I look forward to working with Liz in the future.
Richard Davis provided excellent & fast service.
Rick did an excellent job of getting me in and out in a short amount time.
Thank you Mason, you made the experience easy and unstressfull. Thank you again
Grayson did a great job and helping me out with my car today. I’m looking forward to working with him in the future!
Thank you for the service
This should not fall on Richard, this was a failure from the Service Manager who failed to inform me that the parts weren’t available in stock for the recall. Who ever was to take over his clients , since he had to leave, dropped the ball. All day for an oil change and tire rotation…….something doesn’t sound right, as my vehicle wasn’t touched until after I called to inquire at 230 that afternoon. That is according to my Toyota app notification. Don’t make Richard the fall guy. I wasted my Saturday thinking this would be resolved to find out it’s not. Now, I will have to wait and waste another day to get this fixed after taking the time to do this and it didn’t happen. I want to know what you think would be the right thing to do?
Had an appointment at 9am. Dropped the car at 9am.
Didn’t know about my car until 4pm that same day and only knew because I call the dealer. no one bothered to call me to tell me the status of my car.
my service tech left early in the day and didn't bother to tell me neither the dealer bothered to follow up with me.
Very unprofessional.
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