Nicole was excellent . She worked diligently to get approval for a warranty repair and called me with updates daily -even if there was no
Progress . I appreciated her willingness to get it done quickly and keep me informed throught .she is polite, knowledgeable and respectful. She is the advisor i schedule with everytime.
Been with Toyota for over ten years. They treat my 2004 lexis as being special. Ur Rick Davis and Richard kindle are the best. Very trustworthy. Gail & Richard jones
Super attentive and informative, appreciate the great service
Rick has taken care of us and our vehicles several times and always goes above and beyond! Would definitely recommend him to anyone servicing with Wesley chapel Toyota for the first time! We always appreciate his help!
The only thing I had an issue with was I was told I made my appointment that I would have a ride back to where I needed to go and when my car was done, I would have a pick up the service funeral pick me up, but when I got there, that wasn’t the option I only had one way that was a very inconvenience and your website says that you guys offer a courteous shuttle.
Mason communicated very well and we appreciate the care and confidence he displayed
Don was great ! Felt like I had known HIM for 20 years ! Very comfortable dealing with HIM !
He is to be valued by Your Company ! Same goes for the Service Manager ! Two very Great Guys ! They were BOTH a CREDIT to the excellence of Your Dealership !
Rick was the BEST. Had me in and out in record time. Thank you.
We bought this vehicle brand new from your dealership, understood we get several complimentary oil changes, l got a text advising l was to bring my car in for service, it only has 2600 miles on it and does not need the oil changed but was told it had to come in within a certain time period or else l loose these offers. Buy a new car, get several complimentary oil changes but you have to do it within this time frame, this is wrong, when the car has 5,000 miles I’ll call and make an appointment. Service advisor kept saying l had to bring it in. This is wrong. Upon my arrival l had to wait for my service advisor to check me in, explained this to him, he apologized and said it was toyotas way to make sure we bring it in, when it needs a oil change l should be calling to set an appointment not toyota telling me.
I had to wait to speak to the service advisor then upon completion l had to wait again for my car to be “brought around”, wait, wait, wait. I did not have a good experience with your service department. Not a happy customer.
Auto glass sales person with threatening sales tactics to get me to replace my windshield. Threatened that if I didn’t replace it I would not be able to in the future, and also giving false information regarding insurance policies. Which is ridiculous. Gracen the service tech was great. I just didn’t appreciate the tactics used while I was waiting in my vehicle for service, I have been plenty of other times to this dealership and this has never happened.
Overall I'm very happy with the care and attention to detail your team gave my truck. The video from the technician walking us through the issues and recommendation was great. The customer service from J. Murphy and B. Walker was impressive, made me feel like I was the only customer they had. I have been getting my Toyota vehicles services by Toyota for many years and this is the first time I was impress. Thank you
He was very helpful and professional.Great service.
Nyah is very professional. I was promptly greeted when I arrived. Nyah is very knowledgeable when it comes to service and we talked through multiple solutions for my 4Runner. I won’t hesitate to come back for my next service
The representative was great. I am not satisfied with your 10 miles policy for a drop off. I live in land o lakes and your location is the closest to me. Please do better.
During my visit, I was waiting for 4 hours for an oil change just to find out that the agent Gracen left without even letting me know who was taking care of my car. If it wasn’t for my pacing and stress I wouldn’t have knew that he had left and gave the paperwork to somebody else. I was then help by another agent which was very appreciated and the other agent that apperantly had the other paperwork was telling the agent that helped me that he had it and that the car was ready. Which makes me think that I was waiting for so much time with the car ready and since they didn’t finish the process I was being held for no reason. Very disappointing but still greatful for the agent that got my paperwork and checked me out of the dealership. Also I wanted to add, I bought the used Ford edge 2015 thinking I was making a good deal but then realized that I was simply told what I wanted to hear and nothing more. Now I’m paying for a car at a price of a new car. Very deceitful not going to buy another car here ever again.
I arrived at 6:45 AM – for a 715 appointment. I was the first one in the waiting room and the last one out at 11:20. Waiting room filled and emptied at least twice while I was there. This was a routine annual maintenance. It came to almost $1000. Nothing wrong just routine maintenance. This is ridiculous.
Donald was great and had me out in under 45mins with oil chnage and tire rotation along with filters ! Thank you!
My appointment for a simple oil change and tire rotation service was for 9am. I didn't get my vehicle back until 11:30. The wait time for a simple service like this was preposterous.
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