Scott King was fantastic I will be back
Frank was professional, knowledgeable and courteous.
Took my issues that I had with the car seriously. He was quick and through.
Will be using him in the future.
Excellent service and very good explanation of the repair details.
After speaking with another mechanic, I now feel as though the person in charge of my inspection was pressuring me into paying $1000s of dollars for repairs that my car doesn’t need. This is not something that has ever happened during my routine oil changes here. I’m very disappointed in the level of greed that Wesley Chapel Toyota expressed during my visit. I’m a public school teacher with little knowledge of cars and he knew I was easy target to make a quick buck. If I hadn’t already paid for a lifetime of oil changes, I would consider going elsewhere.
After one and a half hours the oil change was not being worked on. I had a doctors appointment and Ceaser was able to get it done within a half hour. I get your recommendation and the price of the brake fluid exchange from March 2024 till now, the last recommendation I got went up 34 percent. Not what I expected. I will be looking for alternatives.
Courteous and non-pushy customer service. Appreciate the hideo and explanation of my options. Thank you!
I was pleased that the services were completed in an hour which met my expectations.
I was only there to get my 10k mileage check up for my 2024 Toyota Corolla and was told I needed to get my filters done when I could’ve done it myself and saved me money.
I'm pleased by the attentive service.
Service rep was great. The amount of wait time is excessive, always has been, and has never been less than 3+ hours. For an oil change and tire rotation, unacceptable.
Scott was above and beyond! Very professional and respectful. Thank you.
Nicole is very nice and efficient
Damian Griswold was great. He was curious and pleasant. Truck was done on time as promised.
Damian is an exceptional employee. Very professional. He got my problem taken care of. There was a problem that I did not anticipate. He had to get approval to fix my tire with the nail in it. It took three hours to resolve even though I paid approximately 700.00 for tire and wheel coverage at purchase.
Mason was extremely polite but it took over 20 mins from when I arrived to be even checked in. I had asked for an appraisal. When I was contacted that the car was ready, I was then informed they could find someone to appraise it. After being at the dealership for an hour and a half and having decided on a car I’d like to purchase, the last thing I wanted was to wait more. During my wait I was not approached or talked too by anyone. So, I was returned to be asked if after that wait I wanted to wait MORE for an appraisal that I had requested when I arrived.
He was very helpful and understanding he didn’t push any services. I would’ve pushed over my budget too much and was considerate over my choices.
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