I was happy today with the service I revived and the kindness of your staff.
First-time customer here, and Mason absolutely crushed it. I showed up with my wife’s Toyota Sienna for a regular service… plus a laundry list of stuff I’d been procrastinating on (typical guy move). No appointment, no problem—Mason got me in, handled everything the van needed including a recall, and made the whole thing painless. Friendly, efficient, and went above and beyond. If anyone deserves cookies, it’s Mason—hope his manager is paying attention!
I don’t appreciate being told by a live representative standing in front of me that I have to watch a video that was texted to me to see what the recommended repairs are for my vehicle.
Thank you for the professional care, and prompt responds.
Appreciate Scott’s assistance!
This is the second time I have had Cesar as my Service Advisor since beginning my customership here at WC Toyota. And neither have been good. Granted, the first was in summer 23, when he was fairly new, and until now, there is obvious growth in his customer service. However, one thing did really aggravate me about my visit on Tuesday. We scheduled a 5,000 mile service, basically the 20 point check and the tire rotation. Then the morning of, Cesar advised me that I was getting a service (which I agreed to), and waited on the text for the initial garage feedback. Once I received the text, I noticed that I somehow agreed to (so partially my fault) an oil change, despite reserving my session for just a tire rotation and inspection, also even though I did not need an oil change since I use synthetic. Shortly after I found Cesar and advised him, and he quickly without any issue went back to the garage to cancel the oil change. It still took some time for him (I also acknowledge he had multiple customers) to get to me on the update, and in the end, it seemed like he reached the techs before they changed the oil. So long story short, I wish in both experiences he had more of a hustle to communicate to customers versus my observation of him moving at his own pace. I also wish I didn’t feel bad for missing what my Service Advisor also missed, in that, I came in for a tire rotation, yet somehow I agreed to a oil change. I wish the best for Cesar, and I hope he receives the advice to improve his skills. I also don’t want to ever have him as my Advisor ever again. Either way I am overall very pleased with WC Toyota, and have zero plans to change to the Tampa location. Thank you.
Everything that had to be done was very well explained. Richard was professional and helpful. I am very pleased with my service by Richard Kindle. I have been a customer for many years. I really like my car and am very happy with the quality and appearance. I have bought several cars from Toyota over the years. I will look forward to receive service from Richard again.
Frank was AMAZING. Very knowledgeable, friendly, and helpful.
Joe goes beyond his duty to satisfy us just like Travis did.
He was amazing and had me out in an hour or less
Thank you for your service
Terrell Wallace was excellent, he handle my service with care and confidence.
Richard was great. Didn’t pressure me. Very grateful for that. Handled my service needs in a very professional manner. Highly recommend Richard to handle anyones service needs.
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